Case Study Library

Despite a growing elderly population, there is currently little articulated-demand or offerings in Israel by way of community-based services preserving functional ability in old age. This innovation from the JDC Eshel addresses this, by integrating digital tools and an inter-organizational work process, including: • A digital system providing personally adapted information on services in geographical area and recommendations for successful aging. • A multi-disciplinary and…

CHESS was launched in February 2017 to address the problems of eye care inaccessibility to the elderly residents, delayed diagnoses and management of eye diseases. Novel teaching methods were implemented to rapidly heighten community nurses’ eye screening skills. Ground breaking innovations were introduced to evolve CHESS further. It is a cost-effective eye care model that has detected a significant number of asymptomatic eye conditions and has reduced the need for specialist referrals.

A growing number of challenges face the province from an aging population and growing debt to successive one-term government and a disengaged public service. Given these challenges, there is a growing consensus in the public service that change is needed despite organizational structures and behaviours that favour the status quo. As a result, GNB’s “Innovation and Design services” has evolved to help public servants become better problem solvers and move towards a more human-centred…

The Investment and Development Agency of Latvia has developed a new communication platform with its audience - iNovuss, an open-air innovation festival that brings together multiple target groups and facilitates interaction between them, changing the perception of public service delivery. This festival allows to engage with the audience in a more cost effective way and mainly covers but is not limited to these topics - technology, innovation, tourism, education, research, exports and…

CampusIL, the national digital learning venture, allows all Israeli society to enjoy an innovative and personalized learning experience with a vast array of quality content served by leading universities, vocational training institutes and other top content providers. As all courses are free, CampusIL bridges socioeconomic gaps within Israel and enables economic growth acceleration by offering a lifelong learning experience for students, educators, public servants and employment seekers.

Mi Taxi, My Cab, part of Mexico City’s App, was created to boost trust in the public cab network by making the service safer. It provides information about the drivers and the cabs' public concessions. Users can rate the trip and activate a panic button connected to the City’s Intelligence Agency, C5. Negative perceptions of safety among the public lead the Government to grasp the situation faced by drivers and users, particularly women, and thus developed the initial phase of the app,…

Taking a course and a comprehensive driving test has not been a mandatory requirement to issue a driver's license in Mexico City and implementing such a system is not simple. The City is building institutional capabilities to effectively implement mandatory courses and tests to improve road safety. Meanwhile, SEMOVI has modified the issuing license form to nudge applicants into feeling co-responsible for road safety and refraining from driving if they deem themselves incapable of doing it…

Tiger Team is a monthly cross-corporate super team of 25+ passionate people to boldly tackle problems in the administration and city. This collaborative experiment brings together staff, citizens, and community stakeholders for 2.5 hours to understand and explore complex problems, generate ideas and prototype solutions to test with users. By bringing together these diverse perspectives Tiger Team is able to compress timelines, find unexpected solutions, identify change makers, and break down…

Radio Pata is a 24/7 community radio, co-created with inhabitants of Pata Rât - a 2,000 strong Roma slum near Cluj-Napoca, Romania. Radio Pata is streamed through a custom mobile application, also implementing grass-roots community self-organization tools and a feed on public social services. The project aims to empower the Pata Rât community, to connect the Pata Rât community and the larger social body of Cluj-Napoca, and to catalyse societal/institutional change.

mVacciNation is a smartphone app to improve vaccine coverage in under-fives in the Global South by reducing drop-out rates and addressing issues in stock and management. Parents are sent text messages to remind them when their child’s appointments are, improving adherence to vaccine schedules and enabling a greater number of children to be fully immunised. All of the app's data synchronizes with the Cloud in real-time, so stock levels and fridge temperatures can even be tracked offline!