Case Study Library

The Internet has facilitated online services for citizens, but it has also facilitated Internet searches of service-seeking citizens by public officials, triggering conscious or unconscious bias. Via freedom of information (FOI) requests, academics provided evidence of this phenomenon at work. Brazil's Comptroller General (CGU) responded by implementing a check-box in its online FOI requesting system so that requesters could choose to remain anonymous. This innovation is a first for FOI regimes.

AUSTRAC  is the first known government law enforcement or intelligence agency to run a global Codeathon forum. AUSTRAC leveraged innovation, collaboration and exploited technology to improve its business operations, develop efficient new solutions in consultation with government partners, industry, academia and the private sector.

The Canada Learning Bond, a government education savings program providing a financial incentive to low income Canadians, turned to behavioural insights (BI) to tackle persistent low take-up. Following unsuccessful BI trials based on academic literature and expertise, we turned to Design. In a Government of Canada first, combining lessons learned from human centred design processes including stories from citizens and BI we developed outreach that significantly improved the take-up of the Bond.

Experimentation Works (EW) is a Government-of-Canada initiative to build public servants’ capacity in experimentation skills and practice through a learning-by-doing model that supports and showcases 5 small-scale experiments in the open. EW seeks to generate practical examples of experiments and ensure open access to learning materials, progress updates and results for broad impact. It works by connecting project teams with each other, and with experts in a open-by-default “cohort model."

AELOUS is a mid-altitude airborne maritime sensor platform which significantly increases the operating surveillance range by increasing the elevation of the monitoring systems. The Aeolus platform can effectively operate at 450m above the ship – increasing the surveillance area in excess of 11 times of what can be monitored with existing solutions. The platform can be used with multiple lifting systems and can be deployed for many hours. It is being trialled by Naval and Search&Rescue…

The Government of Finland has launched an “Experimentation Accelerator” as a network-based self-organising platform for innovative public servants to develop cross-sectoral solutions through co-creation, mutual learning and sparring from inspiring innovation champions. This year there are 17 teams involved in the process consisting of 4 co-working sessions, with experiments ranging from Lean Start-up, deepened service thinking in and across the participating organisations to AI and strategic…

For policy makers, using indicators such as GDP, HDI or IWI is about trade-offs. What are the limitations of using these indicators, especially in a context riven by challenges related to sustainability and growth? Cantor's World, a multi-player computer-based game designed by Fields of View (FoV) and UNESCO-MGIEP, provides participants a first-hand immersive experience of the tension between economic growth and the country’s available natural and human capitals.

Under the Public Sector Trial Scheme, this project aims to examine how to enhance the drivers' behavior by trial on the public sectors' vehicles by using driving safety modules - Safematics Smart Safety System (4S Solution) and Advanced Driver Assistance Systems, or ADAS to help drivers in the driving process. Through this, the government has a way of improving drivers' driving behavior and get more useful data to study the road design in urban settings.

17 million of people joined the eHealth in less than 6 months, which is every third Ukrainian. Such growth determined by the Public Power Corporation model of organizational process of the eHealth implementation in Ukraine. It was developed by the state-owned enterprise eZdorovya in cooperation with the government, business, IT and civil society. It enables to create a national highly secure eHealth system fast, effectively and transparently. Today, the eHealth in Ukraine is one of the key…

Within the framework of the pilot project, the Register of Enterprises of the Republic of Latvia by using the artificial intelligence technologies established the innovative tool for the client service sector – virtual assistant UNA, which provides answers in writing, in Latvian to the frequently asked questions of the clients for 24/7h on the website of the Register of Enterprises as well as on the Facebook Messenger application of the Register of Enterprises.