This project presents the new approach in service delivery, through which we enabled deaf and hard of hearing persons to have an access to the most essential services, such as emergency call and civil registry services. Tireless engagement of deaf community in service design resulted in elaboration of user centered and People with Disabilities-tailored services, enabling beneficiaries to contact emergency services using a text-based or a video calling system and squire necessary civil documents…
Case Study Library
Where innovations are collected and shared to disseminate and replicate good ideas
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Innovative Complaint Management is changing an organizations understanding of complaints from looking at complaints as errors and faults to look at complaints as a potential for new solution to change the service of the municipality, and appreciatively receive complaints as a learning organization.
AID:Tech provides digital delivery of entitlement via digital identity. We marry access with identity and were the first company to deliver international aid to Syrian refugees in Lebanon using Blockchain technology. AID:Tech’s goal is to empower through transparency and accountability; our platforms help our client partners work towards the UN’s Sustainable Development Goals.
In 2015, a constitutional reform on transparency allowed the INAI to propose a specific set of actions to adopt and institutionalize open government principles in Mexico. Thus, it designed a comprehensive strategy that mainly consisted of the implementation of provisions, methodologies and public policies to guide and articulate the design, implementation, and operation of open government in public institutions, the three levels of government and the three branches of government nationwide.
The Trinidad and Tobago Diamond Standard Certification Programme (TTDS) was launched in 2013 as the National Standard for excellence in public service delivery. The programme certifies government services that demonstrate strong commitment to meeting citizen needs.
The multichannel and omnichannel virtual help center is a solution that remotely enables entrepreneurs to contact professional assistance in matters related to administrative procedures. The Help Center supports foreign users in English.
Proactive Transparency initiative in Bosnia and Herzegovina is the first policy to address proactive disclosure of government information, co-created by the public institutions and civil society organisations. The result of of this collaboration was a policy document, 38 defined standard pieces of information, research conducted by civil society and improvement of government transparency.
The Namibia Institute of Pathology Limited (NIP) is the largest diagnostic pathology service provider in Namibia that operates 40 laboratories and 5 patient centers located in 14 regions across the country. The health facilities in the country are very far apart. NIP disseminates laboratory results via SMS printers deployed to 234 remote clinics using GSM cellular network.
The projects uses Telemedicine technology to deliver healthcare at a distances from the tertiary and secondary health facilities to the Internally Displaced Persons (IDP) camps.
We have brought together all data projects into a single programme to provide strategic oversight and a common vision. This encompasses a number of projects which are driving the department to better enabling data sharing, creating comparable datasets, open up our data for others to use and connecting our own data with others- transforming the way DCLG’s data can be used.