Introducing a life event based services platform marks a shift to truly proactive, human/citizen-centric, and relevant public services in Estonia. This platform serves as a window for the citizens to seamlessly connect with institutions that deliver all essential information in one place at the time the citizen needs. Life event based services (like getting married, for instance) offer convenient, secure access to vital information, bringing together important events in an individual's life.
Country: Estonia
In 2023, Estonia was the first in Europe to star using a nationwide food card, giving people the freedom to buy the food what they want and how they want. Aid is loaded on the card each quarter and must be used by the end of the quarter. If there is not enough money on the card, the remainder can be paid by bank card or cash (the balance can be checked on a receipt, at self-checkout or by customer service). Recipients in need have the autonomy to curate their own food baskets, tailoring their…
In Estonia, there are a number of people who do not know how to speak the official language well enough. This prevents people from finding a better job, participating in Estonian cultural life, communicating with Estonians, and finding personal fulfilment. The goal of the project was to understand the needs of an adult language learner to then know how to organize language education for them so that it helps them better acquire the Estonian language. As a result, a common agreement that improves…
How to bring new ways of working and problem-solving tools to the Estonian public sector? Over the course of a year and a half the Public Sector Innovation Team of Estonia developed a design sprint format suitable for the Estonian public sector. By constantly adapting and improving the format the Innovation Team has seen that it is a highly effective tool for spreading design thinking methods and generating enthusiasm around them.
We detect wicked problems and turn them into new spaces for innovation. It is a platform for all Estonian ministries, the public and the private sector, experts and entrepreneurs to join forces and build the future that we deserve. We are untapping new markets with a powerful but lean public-private collaboration.
The tree of truth project was called to life in the beginning of 2019 together with Estonian main government office. We tried to solve the problem of how to display the 135 most important indicators of Estonian life to express the health of Estonian society.