Country: Poland

In light of the merger of three fiscal agencies into one, the Opolskie Revenue Administration developed a management model aimed at achieving the best results which is tailored to the needs and expectations of employees and the surrounding society. The new management model obtained a better understanding of the tax administration's mission by the local community by focusing on: user-centricity; stakeholder involvement in tax office to show transparency and public involvement; and listening…

GovTech Poland is a completely new way of bringing innovations to the public sector. We have set out to define new procurement rules, set standards and build bridges between innovators and officials. Organising competitions, workshops, and introducing new digital solutions ourselves, our objective is to make the administration an agile, responsible partner for SME's and startups.

We have launched the Citizens’ Packet to make Silesian Voivodeship Office (SVO) a  more friendly and serviceable place for users. The core of the packet consists of practical facilitations for our clients who seek information or help. Our client-oriented solutions comprise diverse solutions on every level of our customer care and spread to every organisational unit in the SVO. The Citizens’ Packet is available online via our brand-new official website.

The Ministry of Economic Development and the National Clearing House implemented a program to promote cashless payments in public administration. Our goal is to develop a model for acceptance of non-cash payments using point of sale (POS) terminals and enable the use of virtual terminal (WebPOS Paybynet) in public sector, which is free for both the administration and the citizens.

Malopolska Incubator for Social Innovation is a funding space for bottom-up, widely-consulted and fully-supported innovations in the field of care services for dependents: elderly and disabled. We use everyday non-standard ways and practices unprecedented in local government administration: Design Thinking, creating open-sourced products, bureaucracy reduce, financing 100% of costs. Incubator is implemented by Regional Center for Social Policy in Krakow.

The multichannel and omnichannel virtual help center is a solution that remotely enables entrepreneurs to contact professional assistance in matters related to administrative procedures. The Help Center supports foreign users in English.

The Statistical Office in Łódź  has created three volumes of publications of extensive statistical data (graphs, tables, etc.) in Braille version on a variety of topics, to create the opportunity of statistical education of blind children and youth. Now the publication is published on the internet to make an opportunity for educational institutions for blind children and youth to download and duplicate it limitless.