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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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UAsk, born from the need for seamless access to government services in the UAE, is an AI-powered chatbot transforming citizen engagement. Serving residents, businesses, and visitors, it leverages generative AI, particularly ChatGPT, for real-time, multilingual, and reliable information. Its innovation lies in delivering an inclusive, user-centric, and efficient digital experience, revolutionizing interactions with diverse government services within the digital governance realm.
The innovation is a platform where all government sectors and private sectors can acquire the UAEPASS (Federal Digital Identity) log-in Application Programming Interface (API) and other services from a single platform. Similarly, in this platform the end-user can install the API without interference with the UAEPASS Operation team.
The UAE Pass includes a ‘digital vault’, powered by blockchain technology, for storing users’ digital documents and sharing them with government departments for completing their transactions quickly without the need to provide paper documents. Users can request a digital version of their official documents and use them securely, to get services from service providers when needed. This feature eliminates the need for physical documents and visits, saving you time and effort.
Better Insights into Collective Climate Actions: The currently fragmented, insufficient and incompatible sources building the climate data framework remain a critical threat to a successful outcome of the 2023 Global Stocktake for the Paris Agreement. While we observe an increasing amount of participation, effective ways of connecting, visualizing and analysing actors patterns & impact, within the overall climate initiatives, remain limited.
Seeding Drive to disperse millions of Samar seeds across stretches of land. To quickly and efficiently disperse the seeds, MOCCAE used drones with specialized seed-dispersing mechanisms. MOCCAE spread the seeds across seven locations- the total area covered during seeding was 21 sqkm. MOCCAE dispersed approximately 6 million and follow up the important areas with one million seeds, we got result of 12.19% growth rate with time and cost efficiency.
The AJSC has developed a new model to measure the determinants of the ‘quality of life’ in Ajman, covering six key areas of public service. The Model comprises a comprehensive factor measurement framework embedded on a sophisticated web-based application, with inbuilt protocols for scientific data collection, project management, data visualization and reporting. It systematically measures gaps and impact of interventions, via targeted performance assessment of framework factors.
The Global Councils on SDGs is a unique interdisciplinary network of decision makers from governments, international organizations, academia, and the private sector, who came together to share innovative practices and discuss the creative implementation of the SDGs at the national and global level. Based at the World Government Summit, the Councils aimed to work on creating new partnerships between countries, organizations, and sustainable development advocates for the implementation of SDGs.