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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The City of Recife, like any city, faces the challenge of solving complex problems, however, there was difficulty in identifying them and finding effective solutions. The opportunity then arose to encourage open innovation in the city and involve the community in the development of solutions. Innovation lies in how to identify these problems, transform them into challenges and how to buy something new from a public body to solve these challenges. EITA Recife brings together the City Hall…
The initiative is about the automation in the classification of service desk requests using AI techniques such as Natural Language Processing and open source tools to reduce the costs, optimize resources and improve response times in benefit of the citizens and the public institutions as service providers. The solution is developed by AGESIC (E-Government and Information and Knowledge Society Agency); this is an algorithm based solution in charge of classifying topics on different categories of…
VisualGOB is an objective, visual and intuitive digital accountability tool that represents a breakthrough in the field of transparency. With it, it is possible to consult the government's progress almost in real time, and to follow the evolution of the 156 strategic objectives of the Aragon Government Plan. In addition, VisualGOB became a scorecard accessible to all.
GovTech Poland has developed world's first challenge based procurement model where the authors of the best idea receive a full implementation contract without the need for an additional cumbersome tender. With the goal of opening procurement to all creative individuals, the model covers the process from identification to implementation. A pilot run, tested in both central and local institutions has increased SME participation in procurement processes by an average of 1600% (in a sample of 250)…
Minas Gerais Government Transparency Portal is an instrument of transparency and control of state governmental actions by its citizens. The data available on the portal allows citizens to inspect and monitor public expenses of the government, contributing to greater transparency and prevention of corruption. Since its creation, the portal has been improved and complies to regulations and standards of public information and has a user friendly interface.
Previous government-led safety inspection systems were not reflective of social needs and public interest in the foods and drugs that should be on the market. The new system allows people not only to make policy proposals but to actively participate in food and drug inspections as well. People are empowered to request inspection or examination of products when there is a growing public concern over the safety of the food or drug in question. The government will respond with an inspection or…
Make.org est une plateforme européenne de mobilisation citoyenne autour d’actions de transformation de la société. Dans ce cadre, Make.org développe une solution digitale de consultation massive, totalement inédite, capable de faire participer autour d’une question simple d’intérêt général, plusieurs milliers de citoyens, dans plusieurs langues, et de restituer les résultats de cette consultation en ligne, de manière quasi instantanée. Cette solution est complétée des…
Converlens emerged from the Australian government’s 2017/18 Business Research and Innovation Initiative (BRII) "Digitally enabled community engagement in policy and programme design" challenge. The BRII challenge linked into OGP Australia’s first National Action Plan. Deploying artificial intelligence (AI) to provide a smart layer of qualitative natural-language processing techniques (NLP), Converlens assists people in government to excel at managing the submissions and communications…
MTender is a revolutionary tool which will transform the way public funds are spent in Moldova, a country with a long history of corruption. The world’s first fully digital public procurement system, MTender uses open data to manage every element of the public contracting system. This enables officials to do their jobs better, citizens to hold the government to account, taxpayers to get a better deal, and businesses to compete on a level playing field.
Ukraine is transforming its public procurement system to bring public procurement into the open, so citizens get a better deal and government runs smoothly. EBRD has supported the Ukrainian government to develop a new legal framework, and to develop cutting edge tools which can process vast amounts of procurement data in real time. State auditors can now quickly & pre-emptively spot risks or inefficiencies in the system and address them. It is the first innovation of this kind in the world.