Innovation Tag: Citizen Engagement

Hearing the people's demands and points of view, through reliable sources, is a central challenge to governance in the 21st Century. With no additional costs, we use the government's call center, representative scientific samples of the population, and up-to-date computer-assisted telephone interviewing to uncover popular evaluations of the quality of public services in Brasilia, Brazil.

Rede Bem Cuidar (Well Caring Network) is a network of Local Health Units, each acting as a multi-generational social hub. Incorporating a community engagement process that involved local representatives, UBS staff, and community members. The resulting renovations are designed to improve healthcare facilities and services, support employee wellbeing, and create much-needed community space.

Gwanghwamoon 1st street served as a people’s transition office that collected citizen's suggestions for the new government through a variety of platforms including website, temporary office, local branches installed in every municipality, telephone, text message, and email. For 49 days after its launch in May 2017, it collected 180,705 suggestions, of which 99 were reflected in the national agenda.

The central government is improving social and urban integration of informal settlements faster than ever. Through a collaborative approach, we invited social organizations to design and conduct the 1st National survey of slums. With a mobile app and training, the inhabitants of the neighborhoods help in the process. Then, the families received a Certificate that allows them to request public services.

Brazil has faced many corruption scandals, which is causing Brazilians, and mainly its youth, to increasingly distrust public institutions in general. A a result, we launched "Cities in Play", a free online game to be played in schools that puts the students in the position of an elected mayor, who needs to choose among different public policies to make his best to succeed in his administration. Our main goal is to enable political awareness in Brazilian youth to allow them to play an active…

BA Obras is a collaborative initiative to open information on public works in the City of Buenos Aires, seeking to increase transparency in the management of public resources. It consists on a portal through which all the residents of the City can track the works in real time; so they can see what works are being done in their neighborhoods, know the dates of start and end of them, and the investment they require, while they can monitor progress.

eHealth is a step-by-step digitalization of all interactions in the medical sphere up to the latest technology, interoperability & requirements. With a bottom-up approach civil society, state and business are creating an effective IT tool to fight corruption in healthcare before all legislation is in place. GoU sets up the rules and standards, while business creates final interfaces for users.

APEX is a whole-of-government API platform where public agencies can share data and services with other agencies and private entities. APEX simplifies API management by providing uniform governance, consistency and reliable performance. It enables innovation through a central catalogue and self-service portal where innovators can select APIs to create new services and experiences for citizens.

The Citizen Calendar is an online cross-cutting app that stands as the single point of information about all major events and interactions with the Public Administration. Through a secure digital authentication of their choice, citizens can view, edit and customize events of interest, such as the payment of benefits, fiscal calendars, health appointments, and so on.

Agenda2030.mx promotes the design of evidence-based policies in a transparent and collaborative manner. Academia, public officials and decision-makers can follow the progress of the indicators measuring the global goals with official data and user friendly visualizations.