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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The Federal Emergency Management Agency (FEMA), a component of the United States’ Federal Government, has fully reimagined its DisasterAssistance.gov website to make applying for disaster assistance faster than ever. This change will reduce time burdens for survivors post-disaster, when they are in greatest need and the most overwhelmed. This effort has been built on decades of feedback from disaster survivors and is expected to reduce the registration time by more than 15%.
The Government of Canada is experimenting writing existing laws and proposed regulations into code. Encoding rules allows us to run legal simulations in the regulatory drafting room, which helps us detect ambiguities, loopholes, and gaps in the rules that often go unnoticed. However, existing tools designed by and for programmers are not intuitive for rule-makers. In response, we set out to develop one – an open-source Rules as Code tool called Blawx.
Monetary damage from voice phishing crime in Korea stands at 3 trillion won(US$2.24 billion) over the last five years, causing massive pain to citizens. The Ministry of the Interior and Safety (MOIS) developed the first ever voice analysis model that could precisely filter out criminal voices, track down individuals involved in voice phishing crime, and form criminal clusters. This technology sped up voice phishing crime investigations and is in turn leading to reduced damage for citizens.
The Information Portal improves the process of obtaining current information on court proceedings by participants in cases conducted in courts.Through this system, trial attorneys, lawyers, citizens participating in proceedings can find out about the current status of their cases without having to contact the court directly.The latest functionality has changed the purpose of the system, which now serves as the official channel of communication in civil proceedings between the court and the party
The innovation was developed because the Costa Rican Social Security Fund seeks to work with strategies that allow the social security system to be sustainable given the limitations of public health and the increase in health spending. This is the development of a machine learning predictive model to determine the propensity to develop Type II Diabetes Mellitus in patients with EDUS. It is innovative as it is the first predictive model based on clinical data records stored in EDUS.
Community Health Workers are a essential component of the health workforce who provide personalised directed health care in the comfort and safety of a patients home. This innovation addressed the administrative injustice and barriers experienced y health care workers which result in gross under utilization of the resource. The innovation automates arduous paper referral to a instant digital referral using Quick Response codes and existing tools in Office 365, all without leaving the bedside
Bağcılar Municipality has implemented an Algorithmic Decision Systems model for evaluating public services to maximizing the value proposition and satisfaction level at the minimum cost. This model enables the municipality to make decisions regarding the investment worthiness of its current and planned services and activities, as well as the direction of improvements needed in existing products and services, both in the eyes of stakeholders and the organization.
Administrative burden is red tape - mandatory processes that continue to exist that have nothing to do with an internal policy's intention. It is experienced not only by citizens trying to access a service, but also public servants trying to deliver it. The Government of Canada is looking at streamlining its administrative policies relating to Service and Digital by applying an administrative burden lens to it.
The City of Austin launched Data Impact Visuals & Exploration (DIVE) to address low data literacy, limited accessibility, and lack of decision support tools. This project aims to empower diverse users with data skills, tools, and resources to make informed decisions. DIVE benefits community members, City staff, universities and funders. Innovative features include user-centric design, multiple components, a community-based approach and a long-term sustainability plan.