Innovation Tag: Digital and Technology Transformation

This is a large-scale national initiative employing artificial intelligence techniques to proactively predict which patients are most likely to miss their appointments in outpatient clinics. It uses machine learning techniques to process, analyse, and train data in the electronic medical record (EMR) system, encompassing patient, clinic, and appointment history. The no-show rate at KAMC has decreased by 10%.

In response to the universal issue of a demand-supply gap in the labor market in Bangladesh, the Aspire to Innovate (a2i) Program has launched National Intelligence for Skills, Education, Employment, and Entrepreneurship (NISE). The innovation seeks to utilise data to help those who wish to enter the job market make informed decisions. It is a pioneering approach that ensures collaboration between government ministries and skills service providers under one umbrella to remove unemployment.

The Nafath app introduces a pioneering approach to authentication in Saudi Arabia. By leveraging biometrics and utilizing the mobile camera, it offers a secure and user-friendly app for authenticating user identity digitally. This innovative solution not only enhances identity authentication but also benefits all citizens and residents by simplifying digital interactions and empowering them to navigate the digital landscape with confidence, all through the convenience of their mobile devices.

The AI Competence Center of the Munich City Government is an innovative approach to creating a city-wide AI infrastructure. By providing expertise and support for the implementation of AI solutions, the center aims to increase the efficiency of city services and improve the lives of citizens. The center is unique in its role as a government-run AI center, which sets it apart from other AI initiatives.

Introducing a life event based services platform marks a shift to truly proactive, human/citizen-centric, and relevant public services in Estonia. This platform serves as a window for the citizens to seamlessly connect with institutions that deliver all essential information in one place at the time the citizen needs. Life event based services (like getting married, for instance) offer convenient, secure access to vital information, bringing together important events in an individual's life.

Itla View is a digital tool to help local services for families with children to manage their activities better using up-to-date data, to anticipate the need for corrective services and identify opportunities for preventive work. It enables different actors to form a shared holistic picture of the well-being of children, young people and families in their area. Itla View collects observations sent by field actors on the daily lives of children and families. It utilizes artificial intelligence to…

For digital transformation, the ability to authenticate and sign a document digitally is fundamental. Aiming to ensure universal access to digital services and increase the digital take-up, Office for IT and eGovernment established shared eID infrastructure, National eID portal, and started to issue mobile IDs and cloud-based certificates for electronic signature free of charge to every citizen over 16 years of age and foreign nationals with registered temporary stay or residence in Serbia.

In 2023, Estonia was the first in Europe to star using a nationwide food card, giving people the freedom to buy the food what they want and how they want. Aid is loaded on the card each quarter and must be used by the end of the quarter. If there is not enough money on the card, the remainder can be paid by bank card or cash (the balance can be checked on a receipt, at self-checkout or by customer service). Recipients in need have the autonomy to curate their own food baskets, tailoring their…

Starting a family is a major milestone in life. It also requires public service support. In Iceland, parents have the legal right to take leave and receive benefits, which allows them the time to take care of and bond with their babies. Having a baby can be stressful, and time should not be wasted on paperwork or bureaucracy. The digital application for parental leave automises the process and makes the processes simpler, faster and more user friendly. 90% of parents in Iceland currently prefer…

The Health Affairs Department created an interactive map service to address the issue of patients and visitors getting lost in the hospital. The goal is to enhance their experience by providing accurate instructions and an interactive map. This innovation allows easy access to detailed maps, helping users find departments, facilities. It saves time, reduces frustration, and improves overall comfort. By utilizing technology, it offers a user-friendly experience, and enhances hospital management.