Innovation Tag: Process Improvement/Simplification

Many citizens face difficulties navigating government websites because information is often complex, overly technical, or gender biased. To address this challenge, Tesorería General de la República developed AInclusiva, an AI tool that scans institutional content to provide instant recommendations for clearer, more empathetic, and inclusive communication. This innovation automates the alignment of public data with official accessibility standards, creating a scalable model to ensure no one is…

The Matrix gives public organisations a data‑driven understanding of how their services work for people. By combining user experience, operational and regulatory data, it exposes the areas where improvements matter most. It then guides teams to act on that evidence, helping create more effective and responsive public services

In order to enable strategic ministerial expansion without increasing costs, ColaboraGov centralizes the sharing of administrative support services among 13 ministries. It ensures savings in resources, gains in scale and quality, and standardized service provision. It comprises more than 41,000 civil servants, 374 services and has an impact on 10 areas - such as human resources, finance and logistics - thus making it easier for the government to direct its efforts towards final public policies.

The Virtual Assistant project targets every person that may come to require information on how to access and make use of Portuguese Public Services. It takes the shape of an AI driven ChatBot (powered by ChatGPT3.5), designed on Azure Cloud AI architecture as a public/private partnership. Our Innovation demonstrates a clear use case for AI within the public sector, and it was developed to address effectiveness, efficacy and quality issues inherent to the provision of public services.  

In 2022, INDECOPI identified that 23 universities and 10 professional associations were imposing +700 bureaucratic barriers, affecting the employment insertion of +36 thousand new professionals. Given this, the Voluntary Elimination of Bureaucratic Barriers Programme was implemented to open regulated professional services at the subnational level. Based on behavioral tools, INDECOPI engaged with universities and professional associations to eliminate 786 bureaucratic barriers in 17 regions.

The Government of Canada is experimenting writing existing laws and proposed regulations into code. Encoding rules allows us to run legal simulations in the regulatory drafting room, which helps us detect ambiguities, loopholes, and gaps in the rules that often go unnoticed. However, existing tools designed by and for programmers are not intuitive for rule-makers. In response, we set out to develop one – an open-source Rules as Code tool called Blawx.

The Ministry of Environment, Water, and Agriculture in Saudi Arabia proudly introduces the innovative mobile application called Livestock Chain as a groundbreaking solution leveraging Blockchain technology to effectively manage livestock data within the all country regions. This visionary application is designed to preserve the rich heritage of livestock while offering a secure mechanism for data storage and retrieval, by assigning each livestock a unique identifier.

Administrative burden is red tape - mandatory processes that continue to exist that have nothing to do with an internal policy's intention. It is experienced not only by citizens trying to access a service, but also public servants trying to deliver it. The Government of Canada is looking at streamlining its administrative policies relating to Service and Digital by applying an administrative burden lens to it.

The National Internship Program, coordinated by the Presidency of the Republic of Türkiye Human Resources Office, is a nationwide program designed to assist youth employability and school-to-work transition. It involves all public institutions and voluntary employers with the aim of providing internship opportunities for university students with principles of equal opportunity and merit ensured by its platform. The Program helped and encouraged candidates to engage in activities for their…

The Aao School Chalein (School Enrollment Drive) initiative in Haryana addresses student enrollment challenges through a mrico-improvement (MI) approach and collaborative action. By empowering school leaders, leveraging technology, and using creative strategies to engage various stakeholders, it encourages community participation to boost student enrollment. This approach has the potential for collaborative, scalable solutions in addressing many education challenges, at scale.