Innovation Tag: Process Improvement/Simplification

In Estonia, there are a number of people who do not know how to speak the official language well enough. This prevents people from finding a better job, participating in Estonian cultural life, communicating with Estonians, and finding personal fulfilment. The goal of the project was to understand the needs of an adult language learner to then know how to organize language education for them so that it helps them better acquire the Estonian language. As a result, a common agreement that improves…

The innovation is a platform where all government sectors and private sectors can acquire the UAEPASS (Federal Digital Identity) log-in Application Programming Interface (API) and other services from a single platform. Similarly, in this platform the end-user can install the API without interference with the UAEPASS Operation team.

The Greek Ministry of Digital Governance introduced digital vaults to gradually abandon a paper-based public administration (PA) and facilitate user-friendly e-services regardless of how the PA back office operates (fully online or paper-based). This free-of-charge digital inbox allows the exchange of verified e-documents in a secure, traceable way, valid in digital and paper format. As customizable and reusable building blocks, the vaults help reduce administrative burdens.

The Machinery Price Catalogue is an electronic tool designed by the Rural Support Service of Latvia (RSS) to make purchases of machinery and equipment for farmers more simple and convenient. The Catalogue facilitates the beneficiaries' procurement process for the purchase of machinery and equipment. For beneficiaries, there is no procurement procedure required and it is now easy to choose the appropriate machinery for the farm, evaluating its capacity and pricing. The approach also reduces time…

In order to solve the problem of waste accumulation in the city of Nablus, an application was created for drivers of cars affiliated with the Solid Waste Department of Palestine. Many areas in Palestine face the challenge of accumulation of waste in commercial areas, which affects citizens who use the area, and causes traffic congestion during the waste collection process due to the lack of specific paths that take into account the shortest road, priority streets, and waste collection times. The…

"Electronic Quoter"" is a Peruvian purchasing innovative tool which consists of the implementation of information service aimed at public entities that contract through the Electronic Catalogues of Framework Agreements. It allows them to estimate the price of the goods contained in their purchase request and has allowed them to reduce the time of the preparatory actions of the procurement process from 68.1 calendar days to only 1 day, for the benefit of 2,000 public entities and the citizens…

The Porto Citizen Card is designed to identify residents, but above all to offer them privileged use of their city, advantages and benefits in accessing experiences and services of the Municipality. With 46,126 active users, the innovation combines a physical card with a digital platform that integrates a website, a cardholder database, and resources to support current and new services. By concentrating several municipal service access and resources in one card, Porto residents are more aware of…

The implementation of the OKRs (Objectives and Key Results) methodology in the National Agency on Corruption Prevention (NACP) was developed to address performance management, transparency, and team clarity and coordination issues. OKRs have benefited the organization by providing a structured framework to set, track, and measure objectives, thus improving accountability and goal alignment. This marks the first experience of implementing this approach in the Ukrainian public sector, drawing…

More than 80% of the residents in residential elderly care suffer from unwanted urine loss. This is why care staff check on them regularly, day and night. In order to minimize these disturbing and time-consuming incontinence rounds, the residential care organization Zorg-Saam set out to test new incontinence solutions equipped with sensor technologies that detect when bandages are saturated and alert care staff. With this innovation, supported by the The Programme for Innovation Procurement of…

Enhanced access to public service delivery for citizens forms the very core of good and responsive governance. However, this often becomes a challenge, as, accessing government services can be a hassle for citizens. Citizens can experience long queues at government offices, inconsistencies in the required documentation, among others. ‘Doorstep Delivery of Public Services’ was designed to solve this problem. The program allows citizens to access government services from the comfort of their…