Innovation Tag: Process Improvement/Simplification

The Hub for Advisory, Finance and Investment for Enterprises (HAFIZ - Arabic word حافز for incentive) is an AI-powered integrated portal by Egypt’s Ministry of International Cooperation and works as a one-stop hub to avail to the private sector: (1) financial instruments (e.g. equity, debt, trade finance, insurance, guarantees, grants, etc.); (2) technical assistance services; and (3) knowledge products by international development partners.

The Small Business Development Corporation (SBDC) has embraced human-centred design to transform the way regulation is developed and applied for small businesses in Western Australia. The SBDC partnered with 22 local governments to deliver the Small Business Friendly Approvals Program, which involved reviewing the approvals journey from the small business’ perspective and designing reforms to streamline processes. The Program has ignited transformational change and made it easier to do…

BRISE-Vienna pioneers a digital revolution in building permit procedures, addressing inefficiencies with a groundbreaking approach. The integration of AI, AR and 3D modeling accelerates the process, enhancing project quality. This innovative solution benefits administrative staff, project participants and citizens, ensuring a partially automated review, seamless networking, digital access, heightened transparency and 50% time savings.

SME Houses are one-stop-shop centers providing comprehensive services and support tools to SMSs during planning, starting, running and developing businesses. It is a unique initiative that allows mobilization and coordination of resources of all public and private stakeholders to contribute to development of SME sector. It makes it easier for those who often don’t know from where to get specific services to just go to one facility and get consultation, guidance, services and support.

Suwon City, a municipality in South Korea, has streamlined its 12 public institutions by establishing a private cloud-based integrated business service. This boosts work efficiency by providing quality services without constraints on specialized personnel and server room operating environments. Integration of common tasks ensures data transparency and cost-effective operations.

The project considered the main needs that the Senate is facing: -The need to facilitate citizens' access to public information, large number of requests, long time for responses -Time consuming processes, the need to streamline internal processes -The need to improve transparency of national decision-making process -Low digital skills of employees The project is innovative by digitizing internal workflows (mostly used only paper format), employee training and external processes for citizens

The City of Vienna offers a wide range of online services for the convenience of its citizens. The "Mein Wien" platform provides a personalized, one-stop solution for accessing city-related information, simplifying tasks such as registering a residence or paying dog license fees. It goes beyond traditional methods and ensures that citizens experience greater convenience and efficiency in their interactions with the government. With real-time updates on public transportation, weather, air…

Rainlevelr is a joint approach to reduce the risk of flooding. By utilizing the water basins of horticultural companies, the Delfland horticultural area can absorb heavier downpours, thus preventing flooding for both the businesses and the surrounding area. In Rainlevelr, regional authorities, ‘Glastuinbouw Nederland’ and horticultural companies collaborate closely. The uniqueness of this innovation lies in the collaboration among various stakeholders involved in the use of water buffers…

The innovation strategically aligns the Chamber of Commerce of Cosenza's (Camera di Commercio di Cosenza) personnel approach with its evolving goals and societal needs. It introduces a fully innovative, multidimensional recruitment process, impacting professional profiles, job announcements, selection processes, and communication strategies. This benefits the Chamber by enhancing recruitment efficiency and attracting qualified candidates, seemingly distant from institution but capable of…

MauPass has been developed for citizens and businesses to transact easily and securely with Government online. It is a single window of authentication service to provide a layered approach towards e-Authentication implementation for all government and other e-services. This initiative follows an urgent need for better identity and access management for a trusted ecosystem.