Innovation Tag: Process Improvement/Simplification

Purple A11y is a customisable, automated web accessibility testing tool that allows software development teams to find and fix accessibility problems, to ensure all users have access to inclusive digital services, especially the elderly and persons with disabilities (PWDs). It is an open-sourced solution to automate periodic tasks and the testing of government digital services.

Public healthcare in Serbia is transformed through innovative use of mixed reality technology powered by Artificial Intelligence, that increased efficiency and quality of healthcare, minimized risks and efforts, and optimizes procedures. Through remote collaboration, doctors have the same insight into patient’s condition without the need of physical presence, enabling joint real time inputs and medical interventions with experts from anywhere, as well as remote education for medical students.

The Smart Station project for future urban subway station has accelerated the digital transformation for public transportation industry, which has been slow to change, by applying fourth industrial technologies such as IoT, 3D digital twin technology, AI image analysis, and deep learning technology. Through this, the station has secured a control tower that can manage all lines for safe subway station operation, station workers can innovate their work through augmented reality UI systems.

The Australian Government - Dept of Finance sponsored a Proof of Concept (PoC) that looked at how Rules as Code (RaC) might be provided as a shared utility that can be used to deliver simpler, personalised digital user journeys for citizens. RaC is the process of taking legislation and regulations and turning them into machine-readable code. It provides many benefits to citizens and government, including greater reuse, less duplication, greater transparency and accessibility of rules.

The Foundation Certificate in AI project seeks to make Ireland a world-leader in the ethical application of Artificial Intelligence across the Irish civil and public services by 2030 and is in line with the digital ambition, which the government of Ireland set itself. The project aims to upskill/reskill Irish Civil & Public Servants, identify a pipeline of potential AI projects that can improve service delivery, deliver value for money and is aligned National Strategy in AI & Innovation.

The initiative is about the automation in the classification of service desk requests using AI techniques such as Natural Language Processing and open source tools to reduce the costs, optimize resources and improve response times in benefit of the citizens and the public institutions as service providers. The solution is developed by AGESIC (E-Government and Information and Knowledge Society Agency); this is an algorithm based solution in charge of classifying topics on different categories of…

As more services digitalize, there is a need for high assurance digital identity; to empower our citizens to transact digitally by providing them with a convenient and secure digital identity; to digitally enable government and businesses to digitalize their operations and capture new opportunities by providing a series of trust services in the form of APIs; and to create an ecosystem of trust so as to promote trusted data flows. Citizens, government, and businesses have benefited from Singpass.

Less than 5% of Small Business (SBs) in Australia take out formal intellectual property protection, with many small business owners putting themselves at risk due to a lack of awareness about the need for Intellectual Property, especially at the point of establishing their business. TM Embed aims to engage these small businesses at critical points of their business journey by building awareness, educating them about trade marks, and simplifying the way in which they engage with the trade ma

Creation of a functional prototype of a system, using AI, that assists the citizen in identifying and solving issues related to consumer law and retirement status.

Repetitive tasks for a civil servant involve between 3 and 6 hours a day, and generate delays in administrative processes and increase human errors. By innovating the automation of these tasks, using a free Robotic Process Automation (RPA) software, response times, costs and quality of service within the District institutions and to the citizen are improved.