Innovation Tag: Service Design

Good Coffee is a Vocational Engagement Enterprise that organises a chain of social cafes for people with complex psychosocial disabilities.  The cafes provide vocational rehabilitation on a work place and for some, introductory training is already given during their hospitalization in Mental Health Centers. The model enables continuity of care and transition between the realms of Health, Social Services and Employment. Good Coffee also reduces public funding, increases independent living and…

As the overuse and misuse of narcotics pose a global public health threat, the Korean governance has developed a smart, digitalized real-time monitoring system for narcotics safety management. By utilizing this state-of-the-art technology, the government can analyze prescriptions, track patterns, and alert doctors to prevent the overuse and misuse of narcotics.

The Sewa Setu Portal is a transformative initiative by the Government of Assam that utilizes cutting-edge technology to revolutionize public service delivery. It addresses longstanding issues such as slow service, accessibility challenges, and bureaucratic delays, thereby enhancing efficiency, transparency, and accessibility for citizens and businesses. The project aims to offer over 1000 online services, including advanced features like automatic eligibility notifications and digital…

The gap in residency rights for residents living in plantation/forest areas has an impact on unequal distribution of social assistance, health, education and difficulty in accessing public services. The Camping Embun innovation is a camping activity which provides population administration services in plantation/forest areas and completes population documents that aren't there or haven't been updated. So that, residents in the area have legal certainty regarding ownership of population documents

Cyd (pronounced “Keyed”) is the community-led platform for procurement and commercial practitioners across the public sector in Wales. It’s helping the Welsh public sector to learn from and support each other to implement policy through their day-to-day activities, in line with the Well-being of Future Generations (Wales) Act 2015. The characteristics of Cyd are: user-centred, design-led, iterative and incremental, collaborative, multidisciplinary, and working in the open - inherently…

Digital attacks such as online fraud, data misuse, phishing and cyberbullying are on the rise. Many victims do not know where to turn. The "Cybercrime Helpline", a call center service by the City of Vienna, offers fast and uncomplicated support. Existing services were integrated into rapid iteration cycles, organizational interfaces were created and the working method was established. The extension of the successful service by a highly topical subject area underlines the innovative approach.

The Digital Agency spearheaded the Policy Data Dashboard Project with an agile approach to visualize policy progress and propogate a culture centered on data. The project aims to effectively integrate data into policymaking by first creating an intuitive dashboard interface. To disseminate this data-centered culture, the project members are developing a design system guideline to empower civil servants in other central ministries and local administrations to create dashboards independently.

The City of Vienna offers a wide range of online services for the convenience of its citizens. The "Mein Wien" platform provides a personalized, one-stop solution for accessing city-related information, simplifying tasks such as registering a residence or paying dog license fees. It goes beyond traditional methods and ensures that citizens experience greater convenience and efficiency in their interactions with the government. With real-time updates on public transportation, weather, air…

Facilita Peru empowers public entities in digital transformation by digitizing procedures and services across 449 institutions with 1,500 forms, enhancing accessibility for citizens. Officials manage digital forms without operational costs, and citizens benefit from virtual procedures from home. The innovative virtual parts table streamlines application and record management for enhanced efficiency.

The single digital platform of the Peruvian State offers guidance information for citizens about procedures and services. It centralizes the institutional pages of all entities, as well as all their regulatory information, publications, news and campaigns. It is focused on being an accessible platform that can be used by all people on all devices, considering principles of accessibility and inclusion.