Case Study Library

The Buenos Aires City Government launched Climate Action, an open data platform that brings together energy efficiency, sustainability and waste management policies to combat climate change in the city. The platform is based on transparency, co-creation, collaboration, citizen participation, accountability and innovation. BA Climate Action was co-created with civil society organizations, environmental experts and citizens.

INDECOPI has implemented a new project called “Voluntary Removal of Regulatory Barriers to Competition” based on the use of social norms in official documents and data dashboards to monitor the removal of bureaucratic barriers across the country. Through this, civil servants compare their performance in eliminating barriers with their peers and adapt their behavior towards high-quality regulation.

INDECOPI, the agency of competition in Peru, has created a specialized unit called “Effective Compliance Team”, which incorporates behavioral insights (framing effect) in their communication with other government institutions. Through this innovation, the government has a cost-effective tool to incentivize compliance, ensure the understanding of other institutions about bureaucratic barriers to competition, and benefit economic agents in the market and overall, the citizens of Peru.

The TAP portal is a unique e-government system at the European Union level, which ensures the development of digital government legislation, moving from documents to structured data. The TAP portal ensures the proceedings of the meetings of the Cabinet of Ministers and allows every citizen of Latvia to follow the progress of the Government's decision-making and express an opinion on the regulatory acts being developed by the Government.

First platform in the industry which support standalone and integrated workflow solution for any inspection,which leads to increased efficiency,security,and accuracy of inspection operations through virtual-inspection capability that enables the inspection teams to work remotely and reduce the need for field visits and addresses some pain points which includes inconsistency in quality,time consumption and resource management.stakeholders include Inspectors, Schedulers ,System admin,inspected org

Achieving carbon neutrality requires collective action involving businesses and residents and encouraging them to participate in local governance processes. The most immediate challenge to enable collaboration is to effectively communicate the multiple lines of actions and operational objectives. The Visual Action Plan gives a holistic overview helping public officers to collaborate internally and externally.

The project is aimed to prevent the loss of the rights of refugee children in Türkiye due to language and translation difficulties in judicial processes. Children involved in judicial processes, translators, judges-prosecutors and other auxiliary judicial staff have benefited very much from the project. For the first time, the capacity of translators has been strengthened and the secondary trauma risks of children have been mimized.

South Korea’s National Ombudsman Institution, Anti-Corruption and Civil Rights Commission (ACRC) is the only public agency in the country that handles all civil collective complaints against governments. ACRC’s collective complaint resolution effectively coordinates and mediates complicate large-scale complaints and suggests alternatives agreed by all parties. The system protects citizens from the infringement of rights and interests and prevents the occurrence of social conflicts.

Providing school principals with simple rules of thumb improves school management practices and support to teachers in cost-effective and scalable ways. Evidence from an impact evaluation by the Ministry of Education in Guatemala and the Behavioural Insights Team showed that, an intervention inspired by the behavioural science literature, increased the frequency and quality of school management practices by principals and the satisfaction of teachers in Guatemala.

The AJSC has developed a new model to measure the determinants of the ‘quality of life’ in Ajman, covering six key areas of public service. The Model comprises a comprehensive factor measurement framework embedded on a sophisticated web-based application, with inbuilt protocols for scientific data collection, project management, data visualization and reporting. It systematically measures gaps and impact of interventions, via targeted performance assessment of framework factors.