Case Study Library

Proactive Transparency initiative in Bosnia and Herzegovina is the first policy to address proactive disclosure of government information, co-created by the public institutions and civil society organisations. The result of of this collaboration was a policy document, 38 defined standard pieces of information, research conducted by civil society and improvement of government transparency.

The Namibia Institute of Pathology Limited (NIP) is the largest diagnostic pathology service provider in Namibia that operates 40 laboratories and 5 patient centers located in 14 regions across the country. The health facilities in the country are very far apart. NIP disseminates laboratory results via SMS printers deployed to 234 remote clinics using GSM cellular network.

The projects uses Telemedicine technology to deliver healthcare at a distances from the tertiary and secondary health facilities to the Internally Displaced Persons (IDP) camps.

We have brought together all data projects into a single programme to provide strategic oversight and a common vision. This encompasses a number of projects which are driving the department to better enabling data sharing, creating comparable datasets, open up our data for others to use and connecting our own data with others- transforming the way DCLG’s data can be used.

MAGMA Indonesia is an system that streamlines the process of geological hazard mitigation. It raises the bar on the standard of data monitoring and management for Indonesian government agencies. MAGMA digitizes relevant geological data into integrated databases, making them easier to analyze and use. Frequent readings and analytics can now be made ready in an almost-real-time manner. As a public service, MAGMA makes geological hazard mitigation and assessment available for free, anytime and…

G2C (Government-to-Citizen), a cross-sectoral public service delivery innovation in Fiji, employs mobile units to deliver socio-economic and legal services to the vulnerable in remote areas. Fostering public agency interconnectedness, this innovation adopts a systemic approach, with efficiencies for citizens. A mobile app, the Start-to-Finish Service Delivery Tracker (S2F), is being developed.

The system in the Kolding Municipality in charge of providing medical benefits underwent a comprehensive design driven innovation process aiming for better and more efficient service in 2015. Min Plan gives citizens an intuitive understanding of the medical benefit system, just as it empowers them to take responsibility for their own case, making it a successful journey through the system. The results currently show a 38% reduction in complains from citizens and 3 million euro saved a year.

ADAPT was established to increase awareness and use of novel policy tools (e.g. Prizes, Open Policy Making, AI, Experimentation, etc.) across the ministry. Instead of using the typical research, write, consult model for building organization-wide policy, the team a Lean Startup methodology.

The People’s Budget is an interactive, mobile-friendly website that demystifies local spending by asking residents to play "mayor for a day" by balancing their city budget. Users learn more about how government works and how it spends money before deciding for themselves how to divide discretionary funds. The answers to these questions are synthesized and reported back to the community and city leaders to help get limited tax dollars to the programs that need them the most.

My Open Library is a customer service delivery project which extends public library opening hours from 8.00 am to 10.00 pm, seven days per week. New technology allows users to access the buildings and services at times that suits them best.