Case Study Library

The National Internship Program, coordinated by the Presidency of the Republic of Türkiye Human Resources Office, is a nationwide program designed to assist youth employability and school-to-work transition. It involves all public institutions and voluntary employers with the aim of providing internship opportunities for university students with principles of equal opportunity and merit ensured by its platform. The Program helped and encouraged candidates to engage in activities for their…

The Aao School Chalein (School Enrollment Drive) initiative in Haryana addresses student enrollment challenges through a mrico-improvement (MI) approach and collaborative action. By empowering school leaders, leveraging technology, and using creative strategies to engage various stakeholders, it encourages community participation to boost student enrollment. This approach has the potential for collaborative, scalable solutions in addressing many education challenges, at scale.

In response to Innovation Saskatchewan's call for public sector challenges through its Innovation Challenge, the Ministry of Environment partnered with Prairie Robotics, a Regina-based AI startup, to tackle waste audits. Their AI-powered solution automates waste audit processes, cutting down time, costs, and resources previously required for manual audits. The technology identifies contaminants in recycling streams and tailors educational materials to individual households, enhancing engagement,…

In 2015, Semarang City transformed its passive maternal care system to improving access. This was achieved through proactive door-to-door work, cross-sector collaboration, community involvement, tech use (Sayang Bunda and Teman Bunda apps), and capacity building aimed at women's empowerment, leaders, and health workers. Prioritizing equal rights, the innovation emphasized prevention and comprehensive monitoring, marking a shift from a passive to a proactive healthcare paradigm.

INDECOPI receives over 363 complaints a day. In terms of bureaucratic barriers, last year, 71% of the complaints were incomplete or inaccurate. To address this, we introduced new templates guided by behavioural insights. These templates simplify the process for complainants and change how we request further data from complainants to get us better information and improve the public service by eliminating bureaucratic barriers.

"Påkobla Hjelpemiddel" (PH) is a digital solution developed from a digitalization department in Kristiansund Municipality, Norway. This innovative system addresses challenges in inventory, distribution, and logistics, improving the efficiency of delivering assistive devices. PH will be completed as a system in the end of 2024, but is today used by four municipalities that are a part of the innovation.

A flourishing private sector is essential to the development of Oman’s economy. Encouraging and helping foreign entrepreneurs and investors to set up and run businesses in Oman is vital to achieving this objective. The Oman Business Platform is a one-stop-shop platform that provides fast and easy access to all relevant e-services for foreign investors planning to set up and manage companies, helping to make Oman one of the most welcoming and efficient business environments in the world.

The MAP |Early Warning Mechanism is an online and free tool that places Portugal in a pioneering path at the level of the EC and the OECD, for the support given to companies in an early stage of their financial problems and/ or levering their growth. It provides indicators allowing capacity building of entrepreneurs, better-informed decision-making processes, and more efficient and sustainable management. The results achieved prove the success of this tool, as referred in 3.5.

The National Injury Insurance Agency Queensland in partnership with Queensland University of Technology is revolutionising support for those severely injured in accidents by offering a digital platform for easier access to services and self-management. This initiative provides a seamless, empowering user experience, enhancing independence and trust in public support systems. It's innovative because it transforms traditional, paper-based processes into an accessible, efficient digital solution.

A partnership of the University of Cape Town's Design Thinking School and the Western Cape Public Library Service sought to reconfigure the service delivery model of public libraries to draw in South Africa's young adult demographic. A pilot in Wellington (Cape Winelands) yielded three user-tested solutions to improve the library services model and effectively respond to the often neglected needs of young people not in employment, education, or training (NEETs).