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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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In June 2016, Oxera and the Nuffield Centre for Experimental Social Sciences (CESS) published the results of an experiment testing the effectiveness of different ‘prompts’ in encouraging consumers to shop around. The study, commissioned by the UK Financial Conduct Authority (FCA), found that personalised messages were the most effective in stimulating product comparisons, while generic messaging appealing to social norms also had a significant impact.
How does the presence of consumer protection affect decisions at retirement? Oxera undertook a behavioural experiment for the UK Financial Services Compensation Scheme (FSCS) to understand the role of FSCS protection—in both how consumers select their retirement income products, and whether they choose to obtain financial advice. This revealed how people behave in a realistic environment, providing insight into actual consumer behaviour and the importance of the FSCS in their decision-making.
This is an account of how managers became enthused and took responsibility for leading change and co-creating it with their staff within the Planning service. The approach they took was in stark contrast with their standard and legislative based thinking and obvious digital solutions. They incorporated new management behaviours and team working. Waste was dramatically cut, and the staff environment created a highly motivating culture. The impact of the customers needs was profound.
The Co-Innovate initiative, led by InterTradeIreland and supported by the European Union's INTERREG VA Programme, managed by the Special EU Programmes Body (SEUPB), has provided financing to a cross-border group of 18 companies (headed by Northern Irish company Shnuggle), to help them produce thousands of low-cost, quality face shields for front-line workers during the COVID-19 crisis.
Electric Vehicle (EV) charging infrastructure - a vital component of London’s smart and green agenda - is being delivered by a wide range of public and private bodies across London (up to 50). As a result of the project, we developed a dashboard to join up the EV Charging infrastructure in London to enable a collective understanding of what is already in place, how it is being used, and to guide future installations.
The Reducing Friction in Trade (RFIT) project was initiated in March 2019 as a proof of concept to establish how blockchain distributed ledger technology and associated technologies can be used to seamlessly integrate supply chain data with HM Revenue & Customs and the Food Standards Agency’s systems. The project intends to do so by guaranteeing the timeliness and provenance of critical data and avoiding the need for discrete declarations.
The Borderlands Partnership, comprising five local authorities on the border of England and Scotland, secured an innovative growth deal with the UK and Scottish Governments: the Borderlands Inclusive Growth Deal. The Deal will bring in up to £452m of fresh investment to support inclusive and sustainable growth across the Borderlands region and is anticipated to boost the region’s economy by £1.1 billion and create 5,500 additional job opportunities. It is the cross-border growth Deal in the…