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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Bağcılar Municipality has implemented an Algorithmic Decision Systems model for evaluating public services to maximizing the value proposition and satisfaction level at the minimum cost. This model enables the municipality to make decisions regarding the investment worthiness of its current and planned services and activities, as well as the direction of improvements needed in existing products and services, both in the eyes of stakeholders and the organization.
The National Internship Program, coordinated by the Presidency of the Republic of Türkiye Human Resources Office, is a nationwide program designed to assist youth employability and school-to-work transition. It involves all public institutions and voluntary employers with the aim of providing internship opportunities for university students with principles of equal opportunity and merit ensured by its platform. The Program helped and encouraged candidates to engage in activities for their…
As part of the National Strategy to Combat Poverty (ENCP), PlanAPP is piloting a participatory monitoring and evaluation (M&E) model. This model involves designing mechanisms for participation in collaboration with social sector organisations. Following this, individuals living in poverty will participate in the M&E process of the ENCP from its inception. The goal is to enhance the development of well-informed and contextually relevant public policies, foster a culture of participation, and…
"Påkobla Hjelpemiddel" (PH) is a digital solution developed from a digitalization department in Kristiansund Municipality, Norway. This innovative system addresses challenges in inventory, distribution, and logistics, improving the efficiency of delivering assistive devices. PH will be completed as a system in the end of 2024, but is today used by four municipalities that are a part of the innovation.
As the overuse and misuse of narcotics pose a global public health threat, the Korean governance has developed a smart, digitalized real-time monitoring system for narcotics safety management. By utilizing this state-of-the-art technology, the government can analyze prescriptions, track patterns, and alert doctors to prevent the overuse and misuse of narcotics.
The SMART LIDAR System uses advanced scanning lidar technology to monitor air quality in real-time and detect pollutants accurately. It helps identify and enforce against illegal emissions, reducing environmental pollution. Affordable and scalable, it offers an innovative solution for air quality monitoring.
The Sola calculation tool allows estimate the economic impact of 25 distinct social phenomena at municipal, regional and national level. Impact assessments at one, five and ten year intervals can lead decision-makers to better understand how to invest in wellbeing and accelerate impact investing. Results of the tool have been used in several municipalities as part of health and wellbeing promotion. A MOOC course has been developed and similar calculation tools are recently being used in other…
The Parliament of Vanuatu has struggled to fulfil its legislative, budget, oversight, and representation functions due to limited capacity to utilise trusted statistics. The Vanuatu Bureau of Statistics addressed this capacity gap through targeted training with Members of Parliament (MPs) and parliamentary civil servants to improve policy making. This is the first focused effort in Vanuatu to introduce data for sustainable development monitoring to MPs with the aim of enhancing good governance.
The Finish Government established a network-based Competence Centre for Sustainable and Innovative Public Procurement (KEINO) in 2018. The Centre provides, free of charge, advisory services to public procurers, promotes the strategic importance of procurement competencies in public management, facilitates creation of buyers’ groups among procurers, and disseminates information and good practices. The network consists of five public organisations.
Most of the public entities only had physical complaint books and no complaint handling processes to improve services to citizens. The innovative proposal was co-created between citizens and civil servants from different entities at the national level. It contemplates a standardised digital platform as a single channel for public entities and improves the management of citizen complaints through an agile and user-friendly process focused on the citizen experience.