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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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In 2016 the NEB launched the Data Visualization Initiative to face the challenge of producing usable and useful data to go beyond using new technologies to deliver better service to citizens. It created multiple products from the same information to expand public participation in the energy dialogue and enable evidence-based decision-making. These products include interactive data visualizations and other materials, such as high school lesson plans, as a new way to engage experts and nonexperts.
Our Court launched a twitter account, seeking to rebuild trust. In Argentina, the justice system is the institution with the lowest public trust. Through this account we publish every judgement, hearings, the staff resumes and the Judge's personal leaves. This is not the norm in our country and constitutes a pioneering innovation that demands deep cultural change from public servants and our users too. We improved engagement with the public and inspire other teams to deliver a more efficient…
Make.org est une plateforme européenne de mobilisation citoyenne autour d’actions de transformation de la société. Dans ce cadre, Make.org développe une solution digitale de consultation massive, totalement inédite, capable de faire participer autour d’une question simple d’intérêt général, plusieurs milliers de citoyens, dans plusieurs langues, et de restituer les résultats de cette consultation en ligne, de manière quasi instantanée. Cette solution est complétée des…
Converlens emerged from the Australian government’s 2017/18 Business Research and Innovation Initiative (BRII) "Digitally enabled community engagement in policy and programme design" challenge. The BRII challenge linked into OGP Australia’s first National Action Plan. Deploying artificial intelligence (AI) to provide a smart layer of qualitative natural-language processing techniques (NLP), Converlens assists people in government to excel at managing the submissions and communications…
With a citizen-centric approach and a strong focus on co-creation, SIMPLEX is a simplification and modernization program focused on improving public service efficiency and designed to facilitate the citizens and businesses everyday life, and their interaction with the public administration. Launched in 2006, it had several editions since then and resulted in the implementation of hundreds of initiatives that cut red tape, reduced context costs and used ICT to deliver better public services.
MEData is the strategy for providing, appropriating and using the public data of Medellin. It will become the official information source of the city, where citizens will have constant and reliable data that can be used to generate knowledge, promote technological innovation and boost economy. it is the first government platform that integrates strategic information sources into a big data technology and automatically synchronizes them with an open data portal.
Citizens Connect is a civic tool that provides access to information and public services, to support effective service delivery by gathering feedback and highlighting issues which are of concern to Citizens to the relevant Government agency for timely resolution. The platform also serves as a portal for civic awareness, public service information, citizen reporting, inquiries, and advice. This initiative fosters accountability and transparency in public services.
The promotion of competition has been identified as one of the major challenges of the Public Procurement System in Colombia. Despite its importance, it was only in 2019 that a tool  allowing to effectively monitor the participation of the interested parties on the bidding processes was developed and implemented by the Colombian Procurement Agency. Thanks to this tool, participants are able to diagnose flaws, and make suggestions or requests for improvements.
In England, provision of and funding for adult social care has been subject to numerous reports, commissions and Government papers which have failed to produce agreement on how to tackle the urgent need for reform. Involve was commissioned by two UK Parliamentary Committees to run a citizens’ assembly – a representative sample of the English public – to inform their joint inquiry on the issue. It was the first time a UK Parliament has ever run a citizens' assembly to gather public views.
It is currently difficult for the public to follow how EU laws are made. This is because the Council - where Member States are represented - remains relatively inaccessible. Documents are difficult to get hold of and Member States’ positions on a given law are not public. The EO opened an own-initiative inquiry into Council legislative transparency and has called for a series of transparency steps to be taken.