Case Study Library

Complex government documents may confuse citizens, making it difficult to access services such as pensions or benefits. This work engages GenAI to rewrite these texts in plain language, maintaining legal accuracy while increasing clarity. Focused on the Service Pages of Italy's National Institute of Social Security portal, which serves 45 million users, AI surpassed human experts in user preference, enabling the Institute to communicate inclusively and at scale.

The project proposes a system for extracting and analysing information from the medical records of breast cancer patients, using artificial intelligence. This would support research, personalised medicine and health decision-making, benefiting clinicians and regional authorities. This provides an automated alternative to accelerate translational research, promote personalised medicine and improve the efficiency of health services.

vCity is a human-centric platform for urban digital twins, with the goal of improving life quality within the city by assisting urban planners make evidence-driven urban decisions. vCity's innovative approach combines 1) simulation by designing virtual replicas of the cities, 2) what-if scenario tools in urban planning and 3) getting the "pulse" of the city from digital platforms for citizen participation.

The study integrates Artificial Intelligence (AI) techniques, and a digital twin methodology to process and interpret urban data streams derived from citizen interactions with the city's coordinate-based problem mapping platform. Using an interactive GeoDataFrame within the digital twin methodology, dynamic entities facilitate simulations based on various scenarios, allowing users to visualize, analyze, and predict the response of the urban system at

SignAvatar's long-term vision is to enable real-time sign language generation, opening doors to multiple applications such as TV, Social Media, Video calls, Online courses, and many applications in the public sector. Our first product is TransportSign, a system for auto-generated service information in Sign Language for Airports and Train Stations. By transforming audible announcements and on-screen text into SL, we enable more than 460 Million Deaf individuals around the world to travel freely

The Organismo Supervisor de las Contrataciones del Estado (OSCE) supervises public procurement, ensuring integrity and efficiency. Its Portal de Contrataciones Abiertas de la Compra Pública plays a crucial role, improving transparency with international standards. By implementing the Open Contracting Data Standard (OCDS), it provides detailed access, benefiting entities, suppliers, citizens and civil society.

Smart shelter Seongdong District’s smart shelter applies smart technologies to the bus stop to provide not only real-time traffic information but also 18 useful services, including public Wi-Fi and phone charging. Smart crosswalk Seongdong District’s smart crosswalk uses cutting-edge technologies (in-ground traffic light, pedestrian traffic light, voice guidance, etc.) to prevent accidents caused by pedestrians using smart phones while walking and protect children and seniors.

Thematic Innovation Clinic was implemented to encourage and increase number and quality of innovations in Pontianak City. This program succeeded in increasing the number of innovations within the Pontianak City Government to 165 innovations in 2022, and to 196 innovations in 2023. With a design thinking approach, the innovation clinic increases the number of innovations, fosters the spirit and culture of innovation, and cross-party collaboration to deliver optimal public services to community.

Zaragoza City Council has launched a new electronic citizen participation platform with the aim of involving its citizens in public policy decisions and in the design of its services. It provides an interactive space for residents to actively contribute, strengthening the collaboration between the administration and the community, thus fostering a more inclusive and transparent management.

Senior citizens are often excluded from cultural experiences located inside public museums, for reasons such as physical impairments, institutionalization, or health limitations. The BeauCoup innovation creates multisensory, inclusive technologies using digital and analogue tools to make cultural heritage accessible and engaging even outside the cultural institutions. Local, state, and federal governments that manage museums are involved in the innovation process of barrier-free cultural access.