Case Study Library

In Hungary, navigating government services meant deciphering bureaucratic language across dozens of unconnected portals; most people queued at a government window instead. The Digital Citizenship Programme (DÁP) reorganised this from the citizen's perspective: one mobile-first ecosystem with digital identity, binding e-signatures, and services organised around life events. Within 18 months, 1.66M citizens registered voluntarily, completing now in minutes what previously demanded a visit in…

Gyeonggi Climate Insurance is a universal public climate insurance program that automatically covers all 14.2 million residents of Gyeonggi Province without requiring enrollment or premium payments. Fully funded by the provincial government, the program provides financial protection against health damage caused by climate-related risks such as heatwaves, cold waves, infectious diseases, and climate-related accidents.

The Norwegian government has developed Designsystemet, a shared foundation for building accessible and consistent digital services. It provides reusable UI components, design guidelines and patterns that help organisations develop services faster while meeting accessibility requirements. Developed collaboratively across government, Designsystemet is technology-agnostic and recognised as a Digital Public Good, meaning organisations worldwide can use, adapt and contribute to improving it.

Greece lacked comparable Environmental, Social and Governance (ESG) data across firms. The National ESG Data Map (esg.ekt.gr) is a public digital platform that collects data from trusted sources, standardises them and publishes comparable ESG indicators and dashboards for businesses and policy makers. It supports targeted policy and green finance decisions and helps companies prepare for EU sustainability reporting.

Developed by the Ministry of Health to analyze data flowing from all healthcare facilities in real time, SINA is an advanced, big data-driven decision support platform that enables real-time data visualization, interpretation, and comparison. Integrated with the AI assistant JAS in 2026, SINA allows users to gain insights by asking questions in natural language. By leveraging big data and causal analysis, SINA improves health policies, service delivery, and public health outcomes.

Indonesia ranks as world's second most disaster-prone country, with climate-related losses reaching Rp50 trillion (±USD 3 billion) annually. Over 75,000 villages bear the greatest burden of climate and disaster risks, yet often lack the data needed to allocate climate and disaster budgets effectively. IRID Dashboard, developed by the Ministry of Finance, integrates climate risk indices, village budgets, and fiscal transfers into one free, map-based platform. Users can filter and analyze data…

Government entities often face delays and inconsistent implementation because complex digital policies are difficult to translate into clear technical action. DGCP is an AI-enabled platform that converts policy documents into actionable technical requirements and implementation-ready outputs, helping government teams deliver more compliant and consistent digital services. It is innovative because it connects policy interpretation and technical execution in one workflow.

Conecta is a platform that allows public administrators to use technology to anticipate problems faced by cities during extreme weather events, such as flooding, landslides, accidents, and fallen trees. The platform integrates and unifies real-time alerts from different technological sources, enabling faster decision-making and more effective emergency response. Additionally, all the data generated and compiled will allow society to understand new reality and measure how efficiently public…

New Brunswick faces an urban development challenge driven by record population growth, which also impacts biodiversity flow on the outskirts of urban regions. This Project used advanced virtual simulation technology to help municipalities evaluate urban development and infrastructure solutions before implementation. By creating digital replicas of cities and rural land use, decision-makers can test hundreds of scenarios and make evidence-based choices that improve territory management.

Government digital systems can create invisible barriers for civil servants and citizens. Experiência.Gov is an evidence-based UX methodology created by public servants at Brazil’s Ministry of Management and Innovation in Public Services to identify and eliminate these frictions. The approach combines behavioral science, observation of real use, and agile prototyping to turn usage evidence into concrete improvements in government digital systems.