Case Study Library

Monetary damage from voice phishing crime in Korea stands at 3 trillion won(US$2.24 billion) over the last five years, causing massive pain to citizens. The Ministry of the Interior and Safety (MOIS) developed the first ever voice analysis model that could precisely filter out criminal voices, track down individuals involved in voice phishing crime, and form criminal clusters. This technology sped up voice phishing crime investigations and is in turn leading to reduced damage for citizens.

Launched in May 2022, Sehat IndonesiaKu (ASIK) is the first app for healthcare workers to record outdoor service at Public Health Centers (Puskesmas). It was initially developed to support National Child Immunisation Month (BIAN) and has expanded to record routine immunization, early detection of non-communicable diseases (NCDs) and Posyandu data. In 2023, over 10,000 Puskesmas (98.5%) used the app, successfully integrating the recording system from regional to national levels.

In the U.S. government, community members have experimented with designing the government services they will use. Their lived experience improves service outcomes, builds better relations with the government, and creates greater ownership over the service. This is new; normal participatory design of government services just includes community members for certain activities at certain points, never throughout, and never allowing the community to lead and frame the project or choose methodologies.

Zaragoza City Council has launched a new electronic citizen participation platform with the aim of involving its citizens in public policy decisions and in the design of its services. It provides an interactive space for residents to actively contribute, strengthening the collaboration between the administration and the community, thus fostering a more inclusive and transparent management.

The Network of Public Services (NPD) was established to collectively support and inspire public services, share knowledge and expertise and to lobby policy and politics. The NPD is an informal network of over 80 public services. Together, we present a strong voice towards politics and policy to make our wishes feasible, aiming for improving public services for citizens and entrepreneurs.

AllergyPAL is a dynamic, first of its kind, free training tool which has been designed for SME’s; particularly those operating in hospitality and retail. The concept of creating a novel delivery method assisting business customers improve their understanding of Precautionary Allergen Labelling (PAL) was developed after identifying a key gap in sector standards. AllergyPAL provides users with immersive training through a combination of Point of View (POV) technology and gamification.

LAPAK ON is an innovation developed in early 2022 to accommodate changes in world lifestyle shifting from physically to everything-online activities after post Covid-19 occurred. This innovation was aimed for public and employee to encourage digital economy in the area of taxation administration. While this may be seem to be a simple innovation, many governments still depend on physical meeting and documenting for managing their tax administration. This innovation can cut out the costs, time,…

In Peru, the lack of systematic evidence hinders efficient budget allocation and innovative public policy. The MEFLab addresses this by conducting experimental evaluations of programs and policies that benefit the Peruvian Ministries and the citizens through improved public services. The lab's innovation lies in using existing evidence, creativity, and collaboration to design new public policy solutions and promote evidence-based decision-making.

The Korea Forest Service (KFS) identified a rising need for societal participation in recovering forests damaged by large-scale forest fires each year. A non-contact public interest campaign based on public participation was implemented utilizing a metaverse platform, recovering areas of forest fire. A single tree planted in the virtual world led to two actual new trees planted in actual forest-fire damaged areas. This is the first metaverse-based solution utilized in the field of forestry,…

The Information Portal improves the process of obtaining current information on court proceedings by participants in cases conducted in courts.Through this system, trial attorneys, lawyers, citizens participating in proceedings can find out about the current status of their cases without having to contact the court directly.The latest functionality has changed the purpose of the system, which now serves as the official channel of communication in civil proceedings between the court and the party