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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Karolinska University Hospital is piloting a new model for nurse-led innovation. The model consists of a framework for enabling nursing organisations to work with innovation and a nurse-led innovation hub concept, where nurses can collaborate with the industry to co-develop solutions for healthcare. Through this, the hospital puts nurses in the driving seat of innovation in healthcare to both develop better solutions for healthcare and promote a sustainable work life for frontline staff.
Starting a family is a major milestone in life. It also requires public service support. In Iceland, parents have the legal right to take leave and receive benefits, which allows them the time to take care of and bond with their babies. Having a baby can be stressful, and time should not be wasted on paperwork or bureaucracy. The digital application for parental leave automises the process and makes the processes simpler, faster and more user friendly. 90% of parents in Iceland currently prefer…
Good Coffee is a Vocational Engagement Enterprise that organises a chain of social cafes for people with complex psychosocial disabilities.  The cafes provide vocational rehabilitation on a work place and for some, introductory training is already given during their hospitalization in Mental Health Centers. The model enables continuity of care and transition between the realms of Health, Social Services and Employment. Good Coffee also reduces public funding, increases independent living and…
Young people struggle to navigate public services organized by sector. DigiUng is a collaborative government initiative coordinating youth-related public information and services in one joint digital ecosystem across sectors of society. The whole ecosystem is available from one place: ung.no, offering information and digital services tailored to the age and needs of its 60 000 daily users. DigiUng has been a transformative initiative, opening a new realm of possibilities for the public sector.
The investment and business sector in Serang City, especially for small-scale, is still facing licensing constraints. Easy Business License in One Step, comes as solution that allows business licensing and education services to the community, will be conducted at the village and sub-district, instead of having to go to the Investment and One-Stop Office. It will cut bureaucratic red tape so that people with time constraints, lack of understanding, and people with disabilities can be served.
"Being new in Norway", is a prioritized life event in the Norwegian government`s digitization strategy aiming to: Provide a holistic and comprehensive public info to the newcomers as end-users Accelerate newcomers’ participation in work and society Increase public resources efficiency The website nyinorge.no/en is addressing those goals and is a hub for accessing public information to newcomers We used foresight methodology to contribute to more long-term and sustainable service delivery.
Tampere Pulse is a revolutionary service that utilizes a predictive analytics algorithm to predict visitor flows in the city center of Tampere, Finland. It helps businesses make informed decision that will help them thrive, be it responding to growing demand, developing new business ideas, or adjusting required workforce and opening hours. Tampere Pulse is available to everyone through an intuitive and easy-to-use interface, on both mobile and desktop devices.
The Hub for Advisory, Finance and Investment for Enterprises (HAFIZ - Arabic word حافز for incentive) is an AI-powered integrated portal by Egypt’s Ministry of International Cooperation and works as a one-stop hub to avail to the private sector: (1) financial instruments (e.g. equity, debt, trade finance, insurance, guarantees, grants, etc.); (2) technical assistance services; and (3) knowledge products by international development partners.
UAsk, born from the need for seamless access to government services in the UAE, is an AI-powered chatbot transforming citizen engagement. Serving residents, businesses, and visitors, it leverages generative AI, particularly ChatGPT, for real-time, multilingual, and reliable information. Its innovation lies in delivering an inclusive, user-centric, and efficient digital experience, revolutionizing interactions with diverse government services within the digital governance realm.
The Small Business Development Corporation (SBDC) has embraced human-centred design to transform the way regulation is developed and applied for small businesses in Western Australia. The SBDC partnered with 22 local governments to deliver the Small Business Friendly Approvals Program, which involved reviewing the approvals journey from the small business’ perspective and designing reforms to streamline processes. The Program has ignited transformational change and made it easier to do…