Innovation Tag: Public Service Delivery

The Parliament of Vanuatu has struggled to fulfil its legislative, budget, oversight, and representation functions due to limited capacity to utilise trusted statistics. The Vanuatu Bureau of Statistics addressed this capacity gap through targeted training with Members of Parliament (MPs) and parliamentary civil servants to improve policy making. This is the first focused effort in Vanuatu to introduce data for sustainable development monitoring to MPs with the aim of enhancing good governance.

The Finish Government established a network-based Competence Centre for Sustainable and Innovative Public Procurement (KEINO) in 2018. The Centre provides, free of charge, advisory services to public procurers, promotes the strategic importance of procurement competencies in public management, facilitates creation of buyers’ groups among procurers, and disseminates information and good practices. The network consists of five public organisations.

As part of a comprehensive strategy for the Digital Transformation of Health services in Greece, IDIKA which is a supervised body of the Ministry of Digital Governance, developed the myHealth mobile application. Via myHealth mobile app, citizens have access to their health data. MyHealth app introduces a set of modern health services to Greek citizens, reduces bureaucracy, ensures transparency, and lays the foundations for the development of new health and social security digital services.

The Greek Ministry of Digital Governance introduced digital vaults to gradually abandon a paper-based public administration (PA) and facilitate user-friendly e-services regardless of how the PA back office operates (fully online or paper-based). This free-of-charge digital inbox allows the exchange of verified e-documents in a secure, traceable way, valid in digital and paper format. As customizable and reusable building blocks, the vaults help reduce administrative burdens.

The inability to interoperate between different information technology (IT) systems has urged the Cambodian government to develop Cambodia Data eXchange (CamDX). CamDX is a unified yet decentralized data exchange layer between IT systems which offers a secure way to provide and consume services, ensures confidentiality, integrity and interoperability between many different data exchange parties. Whether you are a service consumer or provider, you benefit from CamDX in one way or another.

ESİM is an application developed for persons with hearing impairment to benefit from health services without communication barriers. Citizens can create records for emergency situations and request hospital appointments free of charge on Esim mobile applications from their smart devices. In addition, disabled citizens can receive instant support from expert medical personnel who know sign language by video call.

The area of Quebrada de Manchay and Centros Poblados Rurales de Pachacamac, Lima is characterised by a lack of property formalisation, a lack of public infrastructure, underemployed population and a high rate of tax debt. The MINKACUNI programme aims to carry out minor works with neighbourhood associations through targeted fundraising campaigns. It is innovative because it is a participatory and collaborative alternative that promotes a tax culture.

Madrid Móvil is Madrid City Council's commitment to bringing citizens closer to and facilitating their use of and access to municipal services and interaction with the Administration through an app. Madrid Móvil is a one-stop shop through which citizens can carry out all their administrative procedures, request services in sports centres, workshops and cultural activities, as well as communicate warnings and incidents related to city services. The application has achieved 1 million warnings…

Most of the public entities only had physical complaint books and no complaint handling processes to improve services to citizens. The innovative proposal was co-created between citizens and civil servants from different entities at the national level. It contemplates a standardised digital platform as a single channel for public entities and improves the management of citizen complaints through an agile and user-friendly process focused on the citizen experience.

The project was created due to the low level of digitisation of the procedures offered by the Government of the State of Guanajuato and the lengthy nature of procedures. A State-wide strategy of optimisation and digitisation was implemented to streamline services and save time and resources for both the Government and citizens. A major innovation was made in the form of attention to citizen needs and carrying out steps of the procedure through the use of electronic means, prior to the citizen's…