Case Study Library

The Information Portal improves the process of obtaining current information on court proceedings by participants in cases conducted in courts.Through this system, trial attorneys, lawyers, citizens participating in proceedings can find out about the current status of their cases without having to contact the court directly.The latest functionality has changed the purpose of the system, which now serves as the official channel of communication in civil proceedings between the court and the party

Statistics Poland has launched Public Services Monitoring System to provide local government units, entrepreneurs and community with the information necessary for a comprehensive assessment of services provided at the local level. Previously entities responsible for providing these services did not have access to data for supporting decision-making processes, as well as to monitor changes to improve the quality of services at the municipal level.

GovTech Poland has developed world's first challenge based procurement model where the authors of the best idea receive a full implementation contract without the need for an additional cumbersome tender. With the goal of opening procurement to all creative individuals, the model covers the process from identification to implementation. A pilot run, tested in both central and local institutions has increased SME participation in procurement processes by an average of 1600% (in a sample of 250)…

The MSIP Observatory is an interactive tool presenting spatial data of the City of Krakow useful for residents, investors, tourists and anyone interested in our city. The map consists of many layers presenting different kinds of information i.e on architecture and urban planning, nature protection and ecology, administration and security, tourism and history of the city. It's interactive and user-friendly and it implements the idea of open government and open data.

In the event of a life or health emergency, the most important thing is to quickly call professional services: the police, fire brigade or emergency medical services. However, people with impaired hearing or who are deaf cannot make phone calls in the event of an emergency. The mobile application Deaf Help aids a deaf person to independently inform the services that he or she needs help.

In light of the merger of three fiscal agencies into one, the Opolskie Revenue Administration developed a management model aimed at achieving the best results which is tailored to the needs and expectations of employees and the surrounding society. The new management model obtained a better understanding of the tax administration's mission by the local community by focusing on: user-centricity; stakeholder involvement in tax office to show transparency and public involvement; and listening…

GovTech Poland is a completely new way of bringing innovations to the public sector. We have set out to define new procurement rules, set standards and build bridges between innovators and officials. Organising competitions, workshops, and introducing new digital solutions ourselves, our objective is to make the administration an agile, responsible partner for SME's and startups.

We have launched the Citizens’ Packet to make Silesian Voivodeship Office (SVO) a  more friendly and serviceable place for users. The core of the packet consists of practical facilitations for our clients who seek information or help. Our client-oriented solutions comprise diverse solutions on every level of our customer care and spread to every organisational unit in the SVO. The Citizens’ Packet is available online via our brand-new official website.

The Ministry of Economic Development and the National Clearing House implemented a program to promote cashless payments in public administration. Our goal is to develop a model for acceptance of non-cash payments using point of sale (POS) terminals and enable the use of virtual terminal (WebPOS Paybynet) in public sector, which is free for both the administration and the citizens.

Malopolska Incubator for Social Innovation is a funding space for bottom-up, widely-consulted and fully-supported innovations in the field of care services for dependents: elderly and disabled. We use everyday non-standard ways and practices unprecedented in local government administration: Design Thinking, creating open-sourced products, bureaucracy reduce, financing 100% of costs. Incubator is implemented by Regional Center for Social Policy in Krakow.