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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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This website, as well as any data and map included herein, are without prejudice to the status of or sovereignty over any territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city or area.
GovTech Poland has developed world's first challenge based procurement model where the authors of the best idea receive a full implementation contract without the need for an additional cumbersome tender. With the goal of opening procurement to all creative individuals, the model covers the process from identification to implementation. A pilot run, tested in both central and local institutions has increased SME participation in procurement processes by an average of 1600% (in a sample of 250)…
The MSIP Observatory is an interactive tool presenting spatial data of the City of Krakow useful for residents, investors, tourists and anyone interested in our city. The map consists of many layers presenting different kinds of information i.e on architecture and urban planning, nature protection and ecology, administration and security, tourism and history of the city. It's interactive and user-friendly and it implements the idea of open government and open data.
In the event of a life or health emergency, the most important thing is to quickly call professional services: the police, fire brigade or emergency medical services. However, people with impaired hearing or who are deaf cannot make phone calls in the event of an emergency. The mobile application Deaf Help aids a deaf person to independently inform the services that he or she needs help.
In light of the merger of three fiscal agencies into one, the Opolskie Revenue Administration developed a management model aimed at achieving the best results which is tailored to the needs and expectations of employees and the surrounding society. The new management model obtained a better understanding of the tax administration's mission by the local community by focusing on: user-centricity; stakeholder involvement in tax office to show transparency and public involvement; and listening…
GovTech Poland is a completely new way of bringing innovations to the public sector. We have set out to define new procurement rules, set standards and build bridges between innovators and officials. Organising competitions, workshops, and introducing new digital solutions ourselves, our objective is to make the administration an agile, responsible partner for SME's and startups.
We have launched the Citizens’ Packet to make Silesian Voivodeship Office (SVO) a  more friendly and serviceable place for users. The core of the packet consists of practical facilitations for our clients who seek information or help. Our client-oriented solutions comprise diverse solutions on every level of our customer care and spread to every organisational unit in the SVO. The Citizens’ Packet is available online via our brand-new official website.
The Ministry of Economic Development and the National Clearing House implemented a program to promote cashless payments in public administration. Our goal is to develop a model for acceptance of non-cash payments using point of sale (POS) terminals and enable the use of virtual terminal (WebPOS Paybynet) in public sector, which is free for both the administration and the citizens.
Malopolska Incubator for Social Innovation is a funding space for bottom-up, widely-consulted and fully-supported innovations in the field of care services for dependents: elderly and disabled. We use everyday non-standard ways and practices unprecedented in local government administration: Design Thinking, creating open-sourced products, bureaucracy reduce, financing 100% of costs. Incubator is implemented by Regional Center for Social Policy in Krakow.
The Statistical Office in Łódź  has created three volumes of publications of extensive statistical data (graphs, tables, etc.) in Braille version on a variety of topics, to create the opportunity of statistical education of blind children and youth. Now the publication is published on the internet to make an opportunity for educational institutions for blind children and youth to download and duplicate it limitless.