Case Study Library

The imIN-hub aims to envision health services for the citizen of tomorrow. It focuses on developing and adapting towards innovation products, services and training in the areas of eHealth, ICT, Mobile, AI, and Robotics. The project aims to take targeted actions to achieve a digital health model closer to citizens at every stage of their life. The imIN-hub seeks to be the backbone of health innovation in Portugal while working on internal innovation of the national public health company (SPMS)…

"It’s My Turn!" (to Speak) is a card game that gives children an active role in their community. Children are given cards to answer questions related to activities they like to do, to climate change or simply their neighbourhood. This enables the identification of citizenship issues concerning kids, engages them and the community (schools, families, etc.), and is the starting point to identify and implement local projects based on their civic participation and on that of the community as a…

The Internet is a great communication tool. People use it all the time both at work and for leisure, but what about interacting with the government? Even though most of the Portuguese public services are digital, its use was below expectations. The answer was the creation of a network of Citizen Spots, which are multiservice physical counters where a “specialized mediator” assists citizens accessing online public services and teaches them how to perform them autonomously thereafter.

GovTech is a Portuguese public competition that rewards innovative products and services provided by Startups and addressing at least one of the 17 Sustainable Development Goals (SDGs). It intends to stimulate the national Startup ecosystem, by promoting a sustainable economic growth, fostering innovation and opening new economic opportunities based on the 2030 Agenda. The use of blockchain in the voting phase opened to the public was one of the perks of this competition

With a citizen-centric approach and a strong focus on co-creation, SIMPLEX is a simplification and modernization program focused on improving public service efficiency and designed to facilitate the citizens and businesses everyday life, and their interaction with the public administration. Launched in 2006, it had several editions since then and resulted in the implementation of hundreds of initiatives that cut red tape, reduced context costs and used ICT to deliver better public services.

TOMI is a network of interactive street kiosks that allow every citizen to freely use public services on-the-go, in a simple, fast and convenient way, while performing their daily routines on the city streets. By using TOMI, people can search for a specific public entity/service, choose the one that’s closer to their current location and take a virtual queue ticket to a given public service, with the possibility to require an SMS alert when their queue number is approaching.

The automatic filling and assessment of individual’s income tax return enables the tax return to be delivered in a simple, convenient and timely manner, as it exempts the taxpayer from any interaction except the confirmation of the pre-filled values. The tax return is fully filled out by Tax Administration with the data gathered (income and expenses) from third parties information (employers, businesses, banks, etc.) and from the individual elements declared by the taxpayer in the previous…

The Portugal Participatory Budget (PPB) is a democratic, direct and universal process that allows civil society to decide on public investments in different governmental areas. It is the first nationwide public participatory budget in the world, enhancing its originality. PPB helps to bring people closer to politics and decision-making, while promoting a deeper connection between regions, integrating the coastline and interior areas, as well as the rural and urban areas.

The decease of a relative is a very tough and sensitive moment. What if a simpler, more comprehensive and especially a more humane service was available, helping the citizen to solve the main issues this situation involves? Using research and experimentation, the death and bereavement service was successfully tested and is becoming a reality as an integrated, one-stop solution.

How shall XXI century court be like? Is it possible to know what brings a citizen to court just by arriving at the building and direct him to the exact place, without any human contact? Yes, it’s possible! Innovative technology, a modern attendance model and streamlined procedures are changing the Portuguese courts. It’s a revolution in the way courts engage with the citizens to better serve them.