Madrid Móvil is Madrid City Council's commitment to bringing citizens closer to and facilitating their use of and access to municipal services and interaction with the Administration through an app. Madrid Móvil is a one-stop shop through which citizens can carry out all their administrative procedures, request services in sports centres, workshops and cultural activities, as well as communicate warnings and incidents related to city services. The application has achieved 1 million warnings…
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The Citizen Innovation Labs (Laboratorios de Innovación Ciudadana - LABIC) are a methodology to generate innovative solutions between citizens and institutions for the common good. They utilise a method to experiment, collaborate and accelerate innovative projects that emerge from citizens and have the potential to generate useful solutions to social, cultural, environmental and economic challenges. These solutions focus on the most pressing issues of the 2030 agenda and they are replicable,…
"Plaza Mayor" is an innovative multi-channel citizen participation project used by the public administration to collect citizens' proposals. Both face-to-face and digital media were used simultaneously to give a voice to the entire Asturian population. The data analysis methodology used allows for an immediate implementation of the results obtained, as well as the reuse of the information in the future.
The Citizen Innovation Laboratories (LABIC) are an efficient methodology to generate innovative solutions between citizens and institutions for the common good. These solutions focus on the most pressing issues of the 2030 agenda, they are replicable, scalable and generate concrete benefits for affected communities. They are an innovation in the field of cooperation in development because they empower the citizens of Latin-American and European countries and make them the main protagonist of…
The provision of European funding for economic recovery after the pandemic favored the provision of significant aid to citizens that needed to be managed quickly to ensure financial sustainability. Previously, this was done manually, which caused difficulties in resolving them in due time and form. For this reason, the aid robotization process was implemented to speed up the procedures, releasing administrative burdens and responding to citizens' requests in an agile and efficient way.
We live in an infodemic context. A lot of data doesn't mean good data. This brings to question the information sources and the data itself. Decision-makers don’t understand citizens’ needs and act based on uninformed decisions, and citizens feel neglected. This generates a systemic lack of trust. Citibeats' ethical AI makes helps governments interpret the huge quantity of data exchanged every day by citizens in real time, understand their needs, and make faster and better-informed decisions.
Digital transformation is a long-term journey that involves complex changes. One of the challenges is how we evaluate the progress. We are inspired by the quote, "If you cannot measure it, you cannot improve it". Most of Catalonia's municipalities cannot do a digital assessment. The Digital Maturity Index provides an evaluation turnkey solution for local governments. It is based on open data, and it has a clear focus on public value impact.
Yes, We Rent! has transformed the private rental market by creating a new agent working in partnership with the municipality (hybridization of public policies). Successfully established on 2/2021, “Bloc cooperatiu” is an unprecedented cooperative that gather together tenants willing to search, renovate and rent collectively scattered empty flats, as a way to (self) generate affordable and stable housing targeting low-to-medium income households. It is already managing 61 flats and 105…
Madrid is with You is a social innovation aimed at people from Madrid over 65 years old. Through a simple mobile application that connects an elderly person (or its family members) with a volunteer from the program "Volunteers for Madrid" they receive accompaniment and support on specific tasks such as helping them booking appointments for the doctor, attending with them, going for a walk, and more. The Volunteer body is made of more than 17,000 people.
Digitalization is key to the present and future of local commerce in any city. For digitalization to be effective, it must be personalized, thinking about the uniqueness of commerce, connected with the local and with the world to achieve greater competitiveness. Like the "Sherpas" in the mountains, the "Digital Sherpas" in Las Rozas guide businesses in digitalization and the multichannel and gamified platform "Las Rozas Fans" helps them connect to the world in an attractive and easy way for…