vCity is a human-centric platform for urban digital twins, with the goal of improving life quality within the city by assisting urban planners make evidence-driven urban decisions. vCity's innovative approach combines 1) simulation by designing virtual replicas of the cities, 2) what-if scenario tools in urban planning and 3) getting the "pulse" of the city from digital platforms for citizen participation.
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Zaragoza City Council has launched a new electronic citizen participation platform with the aim of involving its citizens in public policy decisions and in the design of its services. It provides an interactive space for residents to actively contribute, strengthening the collaboration between the administration and the community, thus fostering a more inclusive and transparent management.
Digital Training for All ensures and monitors the continuous progress in digital skills to promote the digital training of citizens by integrating and enhancing the city's public-private strengths. To this end, a dynamic alliance will be created to stimulate the city's digital skills ecosystem, bringing it closer to the public. Among its initiatives, Digital Volunteering is already a reality, a digital accompaniment project for the elderly population to mitigate loneliness and reduce the digital…
Madrid Móvil is Madrid City Council's commitment to bringing citizens closer to and facilitating their use of and access to municipal services and interaction with the Administration through an app. Madrid Móvil is a one-stop shop through which citizens can carry out all their administrative procedures, request services in sports centres, workshops and cultural activities, as well as communicate warnings and incidents related to city services. The application has achieved 1 million warnings…
The Citizen Innovation Labs (Laboratorios de Innovación Ciudadana - LABIC) are a methodology to generate innovative solutions between citizens and institutions for the common good. They utilise a method to experiment, collaborate and accelerate innovative projects that emerge from citizens and have the potential to generate useful solutions to social, cultural, environmental and economic challenges. These solutions focus on the most pressing issues of the 2030 agenda and they are replicable,…
"Plaza Mayor" is an innovative multi-channel citizen participation project used by the public administration to collect citizens' proposals. Both face-to-face and digital media were used simultaneously to give a voice to the entire Asturian population. The data analysis methodology used allows for an immediate implementation of the results obtained, as well as the reuse of the information in the future.
The Citizen Innovation Laboratories (LABIC) are an efficient methodology to generate innovative solutions between citizens and institutions for the common good. These solutions focus on the most pressing issues of the 2030 agenda, they are replicable, scalable and generate concrete benefits for affected communities. They are an innovation in the field of cooperation in development because they empower the citizens of Latin-American and European countries and make them the main protagonist of…
The provision of European funding for economic recovery after the pandemic favored the provision of significant aid to citizens that needed to be managed quickly to ensure financial sustainability. Previously, this was done manually, which caused difficulties in resolving them in due time and form. For this reason, the aid robotization process was implemented to speed up the procedures, releasing administrative burdens and responding to citizens' requests in an agile and efficient way.
We live in an infodemic context. A lot of data doesn't mean good data. This brings to question the information sources and the data itself. Decision-makers don’t understand citizens’ needs and act based on uninformed decisions, and citizens feel neglected. This generates a systemic lack of trust. Citibeats' ethical AI makes helps governments interpret the huge quantity of data exchanged every day by citizens in real time, understand their needs, and make faster and better-informed decisions.
Digital transformation is a long-term journey that involves complex changes. One of the challenges is how we evaluate the progress. We are inspired by the quote, "If you cannot measure it, you cannot improve it". Most of Catalonia's municipalities cannot do a digital assessment. The Digital Maturity Index provides an evaluation turnkey solution for local governments. It is based on open data, and it has a clear focus on public value impact.