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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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To improve the Government's response to problems and delivery of products, the Office of the Prime Minister of Croatia introduced Agile methodology and Agile teams, which mimicked startups in using iterations and learning to inform their next move. All governments have policy challenges that seem too complex to be solved. These challenges span across several departments, have some areas where jurisdiction of departments is unclear, and any intervention would have serious impact on all citizens.
To help citizens, health professionals and authorities to handle the Covid-19 pandemic, TISK IKT, a set of interconnected digital solutions, was set up by the Norwegian Directorate of Health. Through exchanging health data, it set a national record in cooperation between 9 government agencies and the medical association to innovate new digital solutions at extremely high speed.
The Government of Ekiti State is working with the Massachusetts Institute of Technology Governance Lab (MIT/GOVLAB) and has developed a community-based reporting system called “E-Surv”. E-Surv enables the participation of community members in public health surveillance by reporting public health events/emergencies, to activate a time-efficient government-led responses. This E-Surv which has been piloted in the State will create an early warning system for disease surveillance and laboratory…
Survey figures spoke an alarming truth about a lack of awareness in the public of the risks of the flu and Covid-19, especially when they were circulating at the same time, alongside the essential protection that the vaccines provide. This meant that there was a need for a tool that provided instant access to a trusted voice (the NHS) to cut through misinformation and confusion caused online and to encourage vaccination. The 'NHS Winter Vaccines Virtual Helper' was developed to become that tool.
The implementation of the OKRs (Objectives and Key Results) methodology in the National Agency on Corruption Prevention (NACP) was developed to address performance management, transparency, and team clarity and coordination issues. OKRs have benefited the organization by providing a structured framework to set, track, and measure objectives, thus improving accountability and goal alignment. This marks the first experience of implementing this approach in the Ukrainian public sector, drawing…
The Greek education system needs about 50,000 substitute teachers every year to staff schools. In order to begin teaching,  these teachers have to travel to their district education headquarters to sign their one year contract with the state. Through the Substitute Teachers Platform, the contract is signed digitally, avoiding unnecessary travelling and allowing for the necessary information systems of the public administration to be updated in an interoperable way. This innovation thus saves…
Louth County Council has piloted a new training resource, the Healthy Ireland Design Innovation (HIDI), which assists cross-departmental staff to apply the principles and goals of ‘universal design’ to their local economic and community planning activities. Taking a ‘universal design’ approach provides an ‘awareness framework’ to align innovation across the varying strands of local service and activity planning. As a result, staff can better plan for the integrated health, wellbeing,…
The UK government launched a new “youth hub” offer of employment services to young people affected by the disruption of the covid-19 pandemic. Through four days of workshops with key stakeholders, which included engaging young people, Impetus ran a theory of change process to enable one of the flagship hubs to co-design their new service to best serve young people. This is the first time that Impetus has applied its theory of change tools, and its impact focus to a government policy…
Latvia has developed an Innovation lab for user centric policy making via diverse innovative methodologies. We integrated innovative approaches to policy making at the very center of public administration, aiming to tackle complex horizontal issues via cross sectoral co-creation in development and testing of solution prototypes. InLab has become a national live testbed for new policy planning approaches with a vision of extending its impact to regional level.
Governments must judge hundreds of new programmatic budget proposals each fiscal year with little objective information about whether they will achieve the results claimed. Evidence of program effectiveness is a critical data point that is used when making budget and policy decisions, as programs with greater evidentiary support are generally more likely to deliver a high return on investment of public funds. The The Policy Lab at Brown University leveraged existing public clearinghouses of peer…