Case Study Library

The innovation strategically aligns the Chamber of Commerce of Cosenza's (Camera di Commercio di Cosenza) personnel approach with its evolving goals and societal needs. It introduces a fully innovative, multidimensional recruitment process, impacting professional profiles, job announcements, selection processes, and communication strategies. This benefits the Chamber by enhancing recruitment efficiency and attracting qualified candidates, seemingly distant from institution but capable of…

The DYPA Career Days, organized by the Public Employment Service (DYPA) in Greece, fosters direct engagement between the business sector and jobseekers. This marks a significant departure for DYPA as these events are now systematically conducted, spanning the entire country. A key strength of DYPA’s Career Days lies in their comprehensive promotion of employment opportunities and the strategic engagement of interested individuals through a process characterized by simultaneous, adaptable, and…

Facilita Peru empowers public entities in digital transformation by digitizing procedures and services across 449 institutions with 1,500 forms, enhancing accessibility for citizens. Officials manage digital forms without operational costs, and citizens benefit from virtual procedures from home. The innovative virtual parts table streamlines application and record management for enhanced efficiency.

The single digital platform of the Peruvian State offers guidance information for citizens about procedures and services. It centralizes the institutional pages of all entities, as well as all their regulatory information, publications, news and campaigns. It is focused on being an accessible platform that can be used by all people on all devices, considering principles of accessibility and inclusion.

Τhe Municipality developed a centralized Internet of Things (IOT) management platform with the ability to control, record and analyze power consumption data and other resources in buildings and other infrastructures, which can function as a smart city base for the Municipality. With it, the Local Authorities will be able to obtain documented data and prepare relevant analyzes for the purpose of certifying the Municipality and submit proposals for financing projects to reduce energy consumption.

In order to provide citizens with access to many residence-related services from a single point, rather than having to access each service separately, "My Residence" was launched on 9 March 2021. Under the Digital Transformation Office, many services related to the residence address of citizens are offered via the e-Government Gateway by 9 central government institutions as well as municipalities and utility companies.

The City of Ilion has developed a mini forest park within its urban complex. The goal of this pocket park, measuring 600 square meters, was to become, within a short period of time, a dynamic ecosystem that provides critical benefits to people and to urban wildlife. Its primary goal was to be an open nature-based school for the children of the Municipal Kindergarten – which is located next to the mini forest, as well as their caregivers and the neighbourhood inhabitants.

To improve the Government's response to problems and delivery of products, the Office of the Prime Minister of Croatia introduced Agile methodology and Agile teams, which mimicked startups in using iterations and learning to inform their next move. All governments have policy challenges that seem too complex to be solved. These challenges span across several departments, have some areas where jurisdiction of departments is unclear, and any intervention would have serious impact on all citizens.

'Seoul Learn' is a project that provides equal educational opportunities to the vulnerable population that has difficulties in accessing educational resources due to socioeconomic reasons. Educational inequality in Korea has been identified as the main culprit behind generational poverty. The project offers various educational services via public platforms to prevent education from causing inequalities.

Citizens and businesses often face complex, expensive and non-transparent procedures in order to acquire licenses, permits or certificates, or to fulfill their obligation(s). To solve this issue, the Register of Administrative Procedures (RAP) and its public portal provide information about more than 2300 procedures for citizens and businesses within competences of more than 90 authorities in Serbia – all in one place.  It makes public services easy, transparent, predictable and accessible…