Case Study Library

The TAP portal is a unique e-government system at the European Union level, which ensures the development of digital government legislation, moving from documents to structured data. The TAP portal ensures the proceedings of the meetings of the Cabinet of Ministers and allows every citizen of Latvia to follow the progress of the Government's decision-making and express an opinion on the regulatory acts being developed by the Government.

„Gemeinsam Digital: Berlin“(Together Digital: Berlin) combines the digital and smart city strategies. We define smart as solving future challenges in creative, open, experimental and participatory ways. This strategy helps to establish new work approaches, agile methods, competence building, and a systematic knowledge transfer between the administration and its inhabitants. By aligning technologies, methods, and cultural processes, it supports existing strategies to reach their respective…

The NSW Government has developed a whole of government spatial tool to improve planning and pre-development processes. The tool modernises the traditional approach to strategic planning, site assessment & land use evaluation and provides user friendly access to GIS capabilities where multiple agencies can work together on a project in NSW public sector. Through this, government agencies are enabled to make faster, better informed, more transparent and consistent decisions on NSW land.

The project is aimed to prevent the loss of the rights of refugee children in Türkiye due to language and translation difficulties in judicial processes. Children involved in judicial processes, translators, judges-prosecutors and other auxiliary judicial staff have benefited very much from the project. For the first time, the capacity of translators has been strengthened and the secondary trauma risks of children have been mimized.

Finland’s Ministry of Finance set a target for all public services to be available digitally by 2023 as part of its Program for Promotion of Digitalisation. The 'Co-designing future digital services' project is a new way of providing free expert mentoring for public sector organisations in developing their digital services, with an emphasis on collaborative learning. The aim of the project is to ensure that future digital services are designed to be human-centered and of high quality.

To provide a systematic approach for initiating and tracking collaborative development processes over time and inform investment decisions in multi-stakeholder environments, Future by Lund (FBL) has implemented a new model for innovation ecosystem portfolio tracking (LIEPT). The model benefits partnering stakeholders by building strategic competence for scaling solutions and working with innovation portfolios as an approach for governing and developing the ecosystem’s priority areas.

The AJSC has developed a new model to measure the determinants of the ‘quality of life’ in Ajman, covering six key areas of public service. The Model comprises a comprehensive factor measurement framework embedded on a sophisticated web-based application, with inbuilt protocols for scientific data collection, project management, data visualization and reporting. It systematically measures gaps and impact of interventions, via targeted performance assessment of framework factors.

The reason for creation was to improve inspection models of external control, which were based mainly on legality and conformity. IEG-M index is an instrument for measuring public area effectiveness, as it analyses the inputs, resources and processes of the local administration, evaluating its policies and activities. There are many finalistic results indexes, but none of them deals with the evaluation of processes to analyse the application of public money that impacts local communities.

Nova Scotia has 21 Community Transportation Operators serving mainly vulnerable populations in rural areas. The CTOs were unable to feasibly procure a common dispatch and scheduling solution that met their needs, leaving them with inefficiencies and inability to meet growing needs. The Outpost for Public Sector Innovation designed a new approach to co-designing and procuring solutions to complex challenges. Together with stakeholders, partners and vendors, two viable solutions were developed.

AFSA regulates the bankruptcy system in Australia. The system is designed to support those in vulnerable situations due to circumstances beyond their control. However, there are bad actors who exploit the system by hiding assets/income. Using our risk-based regulatory approach, we have designed a system that uses an applicant's data and validates it against external data sets to detect potential misconduct. We aspire to build a data model to predict non-compliance at the system entry point.