Case Study Library

The Innovation Guide is an innovation lab for learning and doing within SALAR (the Swedish Association of Local Authorities and Regions) a national members and employers’ organisation for local government in Sweden. The mission is to support public organisations who want to strengthen their employees' innovation skills and create new and better public services based on user needs. Through our unique support model with coaches all around the country we build capacity within the public sector…

In an increasingly divisive and polarised world, the annual nationwide Conversation festival LAMPA in Latvia has become an outstanding platform for discussing matters of societal concern about Latvia, Europe and the world in face-to-face conversations. Co-created by a diverse array of civil society organisations, public authorities and private companies, the festival opens up policy-making processes to wider audiences and creates an open platform for direct engagement among people in Latvia.

Government of West Bengal provided 7.0 million bicycles to students of class IX to XII standard in Government run and aided schools as mobility support under “Sabooj Sathi” scheme – a pioneering initiative towards universal access to higher education.

The Twinning Programme is part of the Gauteng Department of Education’s wider strategic framework and its “Re-organisation of Schools” strategy. The objectives of the Twinning Programme are to improve learner outcomes and foster social cohesion in nurturing holistic learner development by creating an environment for cultural exchange through sharing expertise and resources across suburban and township schools.

This project presents the new approach in service delivery, through which we enabled deaf and hard of hearing persons to have an access to the most essential services, such as emergency call and civil registry services. Tireless engagement of deaf community in service design resulted in elaboration of user centered and People with Disabilities-tailored services, enabling beneficiaries to contact emergency services using a text-based or a video calling system and squire necessary civil documents…

Innovative Complaint Management is changing an organizations understanding of complaints from looking at complaints as errors and faults to look at complaints as a potential for new solution to change the service of the municipality, and appreciatively receive complaints as a learning organization.

AID:Tech provides digital delivery of entitlement via digital identity. We marry access with identity and were the first company to deliver international aid to Syrian refugees in Lebanon using Blockchain technology. AID:Tech’s goal is to empower through transparency and accountability; our platforms help our client partners work towards the UN’s Sustainable Development Goals.

In 2015, a constitutional reform on transparency allowed the INAI to propose a specific set of actions to adopt and institutionalize open government principles in Mexico. Thus, it designed a comprehensive strategy that mainly consisted of the implementation of provisions, methodologies and public policies to guide and articulate the design, implementation, and operation of open government in public institutions, the three levels of government and the three branches of government nationwide.

The Trinidad and Tobago Diamond Standard Certification Programme (TTDS) was launched in 2013 as the National Standard for excellence in public service delivery. The programme certifies government services that demonstrate strong commitment to meeting citizen needs.

The multichannel and omnichannel virtual help center is a solution that remotely enables entrepreneurs to contact professional assistance in matters related to administrative procedures. The Help Center supports foreign users in English.