Case Study Library

Ibagué faced two challenges: symbolic participation, with proposals often disappearing in paper-based processes, and fragmented manual reporting. “MiGestión” addresses these challenges through Lego® Serious Play® workshops, where citizens build their dream city while proposals are captured on tablets, validated on site, and georeferenced. An in-house platform links these inputs to the Development Plan, Action Plan, budget (POAI), and investment projects (PIIP). Today, over 2,700 citizens…

Many citizens face difficulties navigating government websites because information is often complex, overly technical, or gender biased. To address this challenge, Tesorería General de la República developed AInclusiva, an AI tool that scans institutional content to provide instant recommendations for clearer, more empathetic, and inclusive communication. This innovation automates the alignment of public data with official accessibility standards, creating a scalable model to ensure no one is…

The Matrix gives public organisations a data‑driven understanding of how their services work for people. By combining user experience, operational and regulatory data, it exposes the areas where improvements matter most. It then guides teams to act on that evidence, helping create more effective and responsive public services

The innovation was developed to help Caruaru address violence by using data to identify the most vulnerable groups. The Violence Prevention Observatory brings together information from various public services to better understand the root causes of violence and to design effective solutions. By integrating data from areas such as education, health, and public safety, the project offers an innovative approach that enables more preventive and better-coordinated actions to protect citizens at risk.

Despite ambitious climate pledges, a persistent “last-mile” gap remains: individual climate actions are often undervalued within existing frameworks. Gyeonggi Province addresses this gap by converting verified citizen actions into measurable public value and rewarding participants with local currency to support local economies. By reinvesting these rewards in climate technologies, the initiative transforms citizens from policy beneficiaries into active co-creators of a sustainable future.

The Korean Ministry of Food and Drug Safety (MFDS) has developed SAFE-i24, an automated digital review system, to handle the growing number of imported food declarations. This allows inspectors to perform their duties more efficiently, and it has reduced unnecessary complaints. Additionally, importers can now process their declarations within five minutes, 24/7, saving both time and money during the customs clearance process.

A digital platform that provides strategic and prospective quantitative and qualitative information, specifically on trends, risks, opportunities, scenarios, future events, and other topics. It is designed for use, consultation, and input by planners and the general public. It seeks to reduce the information gap, ensuring the validity and up-to-date nature of data for the formulation of plans and policies, thus facilitating the anticipation of challenges and the exploitation of opportunities.

The "Programa Justiça Cidadã" in Brazil's Roraima state, led by the State Court of Justice, extends legal services to remote regions, including indigenous and riverside communities, addressing the needs of Venezuelan migrants. Through permanent service points and digital integration, it promotes inclusivity and accessibility, ensuring all residents can access legal support.

Career information systems are of utmost importance, especially in countries with a dense young population like Türkiye. The primary responsibility of career counsellors is to conduct guidance activities to assist individuals in making choices, decisions, and preparations for their future occupations and careers. To support this mission, the Career Counselling Information System has been developed and made available to career counsellors.

In order to enable strategic ministerial expansion without increasing costs, ColaboraGov centralizes the sharing of administrative support services among 13 ministries. It ensures savings in resources, gains in scale and quality, and standardized service provision. It comprises more than 41,000 civil servants, 374 services and has an impact on 10 areas - such as human resources, finance and logistics - thus making it easier for the government to direct its efforts towards final public policies.