Many years of Australian debate and public division around same sex marriage culminated in a single, nation-wide postal survey. The Australian Bureau of Statistics was given only 99 days to prepare, conduct and release the results of a survey of Australia’s 16 million enrolled voters. An amazing 80% of citizens participated in this voluntary survey, enabled by innovative project management and customer-centric service delivery. The project was delivered for 2/3 of its budget, a $40m saving.
Innovation Tag: Communication
The decease of a relative is a very tough and sensitive moment. What if a simpler, more comprehensive and especially a more humane service was available, helping the citizen to solve the main issues this situation involves? Using research and experimentation, the death and bereavement service was successfully tested and is becoming a reality as an integrated, one-stop solution.
A customer-friendly emergency service model from Finland where the public can find all the assistance they need at one point of service, instead of across several sites. In addition to somatic emergency services, psychiatry, substance abuse and violence prevention, crisis and social work, and child protection are available. The interprofessional model means collaboration towards a shared goal. The operational model, available anywhere in the world, improves emergency services.
The Tool for Systemic Change assists communities and government to address wicked problems by diagnosing the different types of wicked problems that affects the communities, accompanied by an scorecard that highlights the gaps in the current efforts and proposes strategies to address the problems.
Gwanghwamoon 1st street served as a people’s transition office that collected citizen's suggestions for the new government through a variety of platforms including website, temporary office, local branches installed in every municipality, telephone, text message, and email. For 49 days after its launch in May 2017, it collected 180,705 suggestions, of which 99 were reflected in the national agenda.
Transport Infrastructure Ireland introduced a new and innovative approach to the management of our eFlow Tolling Operations Contract on the M50 Motorway by introducing a collaborative relationship-based governance framework with our service provider.
We expect this innovation to deliver better customer services, improved toll revenues and reduced operating costs, which will result in more available funding for investment in our transport infrastructure and services.
La cartographie des projets permet de géo-localiser et suivre l’avancement des projets inscrits au projet de mandat « Loiret 2015- 2021 » de manière simple et intuitive grâce à un reporting directement alimenté par les chefs de projets du Département.
Summer Design School is a new approach to teaching and learning human-centred innovation for government employees. It accelerates the development of critical thinking, creative collaboration, and human-centred design capabilities in civil servants with little to no previous exposure to design methods by means of an immersive, cross-sector, experience based curriculum.
Laboratori di Quartiere has set up a stable model to link public resources with citizens, engaging them in proximity policy-making across Bologna’s districts. The objective is to shift from the paradigm of smart city to a collaborative “Augmented City”, requiring citizens to not just collaborate to the co-design of urban spaces instead to become responsible of the ongoing transformation.
Azerbaijan's Digital Trade HubIt is the first e-trade and e-commerce portal guaranteed by the government. The launch of Digital Trade Hub is a leading factor behind the country's 27% rise in non-oil exports, supporting local producers reaching external markets.