The eBox Citizen is a digital mailbox in which Belgian citizens can receive official documents from Belgian public instances at every level. Given the complex nature of Belgium’s federal state structure, the deployment of such a centralized eBox has proven to be a crucial step in the continuous digitalization of public services in Belgium. It got an enormous boost throughout the Covid-19 pandemic, as the quickest way for citizens to receive an invitation for their vaccination was via their…
Innovation Tag: Cross-Sector Partnerships
Seocho-gu is the first district in Korea to offer a service like the “Seocho BookPayback Service” (hereafter, “BookPayback”), which reduces the waiting time for popular library books. A full refund is provided for a book purchased from a local bookstore that is returned (to the bookstore) within three weeks, after which the book is sent to a library in Seocho-gu. It is an innovative library service that allows residents to use library resources whenever needed, regardless of time or…
New Zealand wants our small businesses to be the most digitally enabled in the world. Digital Boost helps owners and employees to build confidence and skills to digitally transform their businesses. Cynefin complexity theory, agile programme development, and public-private partnerships are used to deliver easily accessible learning and services. This includes bespoke playlists of video content, online diagnostic tools, peer-learning support and free or discounted digital equipment or services.…
A proof of concept has been created to incorporate design techniques in many elements of a PoD's life cycle, planning for future demands and overcoming existing hurdles. The proposed strategy prioritizes the needs of persons with disabilities and helps them acquire the resources and services they need. It also helps families gain confidence in caring for a disabled kid. This helps POD engage, lead, create, and sustain life.
Trend Atlas is a digital, interactive platform with rich insights on local and global trends and emerging signals to inform strategic planning, policy development and service redesign. It reduces research time, rework and duplication by breaking down information silos with centralised data and evidence. Built by policy people who upskilled in digital, it combines automation and curation with a sustainable contributor model to create a collaborative and trusted strategic intelligence service.
The project is subject to uncovering illegal duplication in advance from overseas inflow through the AI Reading System in the process of customs clearance cooperated with Korea Customs Service. No. of uncovering illegal duplication per annum exceeds 400,000 cases and the demand for AI system is high due to lacking manpower for customs inspection and the explosive increase in importing goods. This AI system has been developed from 2020, and proving its performance in two customs office in Korea.
In response to the Australian Government’s National Blockchain Roadmap the Blockchain Excise Platform digitises and tracks a taxable commodity (in this case pure litres of alcohol). It connects producers and regulator with real-time access to new data, generating productivity benefits and reducing illicit activity. A first of its kind blockchain ecosystem connecting the regulator to industry to more effectively control the movement, transfer and payment of liabilities for an excise commodity.
GovTech Edu works with the Indonesia MoECRT to build a technology ecosystem to create an irreversible transformation for Indonesia’s education system. It includes tech platforms made available for teachers, school principals, university students & practitioners, through products like Teacher SuperApp, Education Scorecard & University Internship Matchmaking Platform. With these, the transformation to improve student learning outcomes becomes more inclusive, data driven & impact-enabling at…
The Ukraine war established a commitment to work across sectors to improve digital services to refugees. Focus on end user needs and an unbureaucratic organizational model have produced tangible results such as:
Better update of address information in national register
Electronic identification - access to digital services
Twelve agencies worked with obstacles and bottlenecks in the refugee's user journey, with the objective of good transitions between services.
Mapo-gu created a “SOS One-Stop System” for safe bicycle path. Since there are few buildings or facilities on the bicycle path, it is difficult for users to determine their current location. The basic number plate which is installed on the bicycle path shows the path name and location number and also includes a QR image associated with the system. Through the system, people can quickly call for help in the event of an accident.