The AI Competence Center of the Munich City Government is an innovative approach to creating a city-wide AI infrastructure. By providing expertise and support for the implementation of AI solutions, the center aims to increase the efficiency of city services and improve the lives of citizens. The center is unique in its role as a government-run AI center, which sets it apart from other AI initiatives.
Innovation Tag: Data
Introducing a life event based services platform marks a shift to truly proactive, human/citizen-centric, and relevant public services in Estonia. This platform serves as a window for the citizens to seamlessly connect with institutions that deliver all essential information in one place at the time the citizen needs. Life event based services (like getting married, for instance) offer convenient, secure access to vital information, bringing together important events in an individual's life.
Case Study
Itla View – Crowdsourcing and AI-based digital tool for knowledge management and systems…
Itla View is a digital tool to help local services for families with children to manage their activities better using up-to-date data, to anticipate the need for corrective services and identify opportunities for preventive work. It enables different actors to form a shared holistic picture of the well-being of children, young people and families in their area. Itla View collects observations sent by field actors on the daily lives of children and families. It utilizes artificial intelligence to…
Starting a family is a major milestone in life. It also requires public service support. In Iceland, parents have the legal right to take leave and receive benefits, which allows them the time to take care of and bond with their babies. Having a baby can be stressful, and time should not be wasted on paperwork or bureaucracy. The digital application for parental leave automises the process and makes the processes simpler, faster and more user friendly. 90% of parents in Iceland currently prefer…
UNDP has introduced a digital system that allows better reporting of public health data in rural communities in Lesotho. It consists of tablets and software designed to fit the needs of Village Health Workers, the Ministry of Health unit that collects the data, whose staff has low digital literacy. The initiative led to increased reporting frequencies (essential for monitoring fast-moving epidemics) and reduced costs; as a side effect, it increased the rates of digital literacy of the personnel.
Case Study
Digitalized Real-Time Narcotics Vigilance: Agile Monitoring & Pre-notification Surveillance of…
As the overuse and misuse of narcotics pose a global public health threat, the Korean governance has developed a smart, digitalized real-time monitoring system for narcotics safety management. By utilizing this state-of-the-art technology, the government can analyze prescriptions, track patterns, and alert doctors to prevent the overuse and misuse of narcotics.
Statistics Poland has launched Public Services Monitoring System to provide local government units, entrepreneurs and community with the information necessary for a comprehensive assessment of services provided at the local level. Previously entities responsible for providing these services did not have access to data for supporting decision-making processes, as well as to monitor changes to improve the quality of services at the municipal level.
Tawakkalna Services is a digital super-app which was created to simplify and enhance daily life of individuals in Saudi Arabia. It modernizes service delivery and benefits over 31 million users by providing a unified access point for diverse services, from healthcare to civil affairs. Its innovation lies in creating a unified digital ecosystem of public and private offerings, reflecting a bold step in digital integration aligned with Saudi Vision 2030.
The Hub for Advisory, Finance and Investment for Enterprises (HAFIZ - Arabic word حافز for incentive) is an AI-powered integrated portal by Egypt’s Ministry of International Cooperation and works as a one-stop hub to avail to the private sector: (1) financial instruments (e.g. equity, debt, trade finance, insurance, guarantees, grants, etc.); (2) technical assistance services; and (3) knowledge products by international development partners.
Case Study
SIMPATI (Sistem Informasi Pencegahan Stunting Terintegrasi – Integrated Stunting Prevention…
The Local Government of Sumedang Regency, Indonesia has developed a new platform, ‘SIMPATI (Sistem Informasi Pencegahan Stunting Terintegrasi - Integrated Stunting Prevention Information System)’, as a tool to collect real-time data to make stunting reduction programs more effective and integrated. Through the SIMPATI platform, the government has a way of improving stunting reduction program, increasing stunting data management, and decreasing the stunting rate to solve the problem.

