Innovation Tag: Digital and Technology Transformation

The Korean Ministry of Food and Drug Safety (MFDS) has developed SAFE-i24, an automated digital review system, to handle the growing number of imported food declarations. This allows inspectors to perform their duties more efficiently, and it has reduced unnecessary complaints. Additionally, importers can now process their declarations within five minutes, 24/7, saving both time and money during the customs clearance process.

Career information systems are of utmost importance, especially in countries with a dense young population like Türkiye. The primary responsibility of career counsellors is to conduct guidance activities to assist individuals in making choices, decisions, and preparations for their future occupations and careers. To support this mission, the Career Counselling Information System has been developed and made available to career counsellors.

In order to enable strategic ministerial expansion without increasing costs, ColaboraGov centralizes the sharing of administrative support services among 13 ministries. It ensures savings in resources, gains in scale and quality, and standardized service provision. It comprises more than 41,000 civil servants, 374 services and has an impact on 10 areas - such as human resources, finance and logistics - thus making it easier for the government to direct its efforts towards final public policies.

“e-Qyzmet” is a central element of Kazakhstan’s digital public administration, fully automating HR processes and supporting national human resources policy. By centralizing data and ensuring transparent recruitment, evaluation, and promotion, it eliminates favoritism and boosts meritocracy. Covering 400+ HR processes across government bodies, the system enhances accessibility and sustainability in civil service.

Digital Transformation Co-Creation Platform enables national and local governments to co-create policies and services through knowledge sharing and mutual learning. In Japan, diverse knowledge and challenges exist across about 1,780 local governments but are not adequately shared due to hierarchical communication structures. Digital Agency has developed a co-creation ecosystem where government officers nationwide can engage in open, flat, and two-way communications as individuals.

Wildfires is one of the main causes of blackouts in Brazil. To monitor the thousands of Brazilian Transmission Lines (TLs), ANEEL created the GGT System, which consists of a tool that uses Artificial Intelligence and satellite images processing to preventively inspect the maintenance of TLs against wildfires. With the GGT System, there was a 89% reduction in shutdowns caused by wildfires, representing a great improvement in the reliability of the electricity offered to the Brazilian population.

The project proposes a system for extracting and analysing information from the medical records of breast cancer patients, using artificial intelligence. This would support research, personalised medicine and health decision-making, benefiting clinicians and regional authorities. This provides an automated alternative to accelerate translational research, promote personalised medicine and improve the efficiency of health services.

Incheon City initiated a demonstration project utilizing AI technology to assist tourists and multicultural citizens in effectively communicating their symptoms to healthcare professionals. Mediark Inc. was chosen for this project through a public tender. The city supports the AI technology's development and demonstration costs, collaborating with Mediark Inc., the Incheon Medical Association, and the Pharmaceutical Association. Mediark Inc. introduced the SIMTOMI app in November 2023.

The Virtual Assistant project targets every person that may come to require information on how to access and make use of Portuguese Public Services. It takes the shape of an AI driven ChatBot (powered by ChatGPT3.5), designed on Azure Cloud AI architecture as a public/private partnership. Our Innovation demonstrates a clear use case for AI within the public sector, and it was developed to address effectiveness, efficacy and quality issues inherent to the provision of public services.  

With the aim to help potential victims recognize and avoid danger before falling victim to stalking crimes, the KISA and the NPA collaborated to develop a relevant technology. It is technology capable of detecting precursors of stalking crimes. It provides warning to potential victims and alert the police, aiding in the apprehension of the offender before any harm is done. By adopting this technology to over 1,200 high-risk stalking victims, Korea has successfully safeguarded from stalking crime