Innovation Tag: Digital and Technology Transformation

In order to continuously improve public policies and correct any deployment difficulties, the French Government has set up a data-driven steering system that allows it to monitor the results of more than 60 priority policies across all departments in its territory. This system is embodied by an internal steering and monitoring tool (PILOTE) and a citizen information site presenting the results in open data.

The Federal Emergency Management Agency (FEMA), a component of the United States’ Federal Government, has fully reimagined its DisasterAssistance.gov website to make applying for disaster assistance faster than ever. This change will reduce time burdens for survivors post-disaster, when they are in greatest need and the most overwhelmed. This effort has been built on decades of feedback from disaster survivors and is expected to reduce the registration time by more than 15%.

Gov.gr has boosted the number of digital systems and services in Greece and dramatically increased the number of their users (>70% of the population). In this direction, HowTo has been designed to deliver simple, online micro-courses, that guide citizens and public servants in the use of the new systems and services. HowTo supports continuous training for new features and capabilities and certification where needed. Its communities foster collaboration and peer-to-peer problem-solving.

The Government of Canada is experimenting writing existing laws and proposed regulations into code. Encoding rules allows us to run legal simulations in the regulatory drafting room, which helps us detect ambiguities, loopholes, and gaps in the rules that often go unnoticed. However, existing tools designed by and for programmers are not intuitive for rule-makers. In response, we set out to develop one – an open-source Rules as Code tool called Blawx.

India has several small cities lacking resources which has prevented them from offering digital services. To reduce the digital divide amongst the towns and cities and to ensure availability of digital services across the urban landscape of the country, NUDM attempts to offer a free, ready-made, and open-source software platform to cities and/or collectives (states). This platform is a choice-based model that benefits cities of varied maturity levels and preserves their existing investments.

Monetary damage from voice phishing crime in Korea stands at 3 trillion won(US$2.24 billion) over the last five years, causing massive pain to citizens. The Ministry of the Interior and Safety (MOIS) developed the first ever voice analysis model that could precisely filter out criminal voices, track down individuals involved in voice phishing crime, and form criminal clusters. This technology sped up voice phishing crime investigations and is in turn leading to reduced damage for citizens.

Launched in May 2022, Sehat IndonesiaKu (ASIK) is the first app for healthcare workers to record outdoor service at Public Health Centers (Puskesmas). It was initially developed to support National Child Immunisation Month (BIAN) and has expanded to record routine immunization, early detection of non-communicable diseases (NCDs) and Posyandu data. In 2023, over 10,000 Puskesmas (98.5%) used the app, successfully integrating the recording system from regional to national levels.

Zaragoza City Council has launched a new electronic citizen participation platform with the aim of involving its citizens in public policy decisions and in the design of its services. It provides an interactive space for residents to actively contribute, strengthening the collaboration between the administration and the community, thus fostering a more inclusive and transparent management.

AllergyPAL is a dynamic, first of its kind, free training tool which has been designed for SME’s; particularly those operating in hospitality and retail. The concept of creating a novel delivery method assisting business customers improve their understanding of Precautionary Allergen Labelling (PAL) was developed after identifying a key gap in sector standards. AllergyPAL provides users with immersive training through a combination of Point of View (POV) technology and gamification.

LAPAK ON is an innovation developed in early 2022 to accommodate changes in world lifestyle shifting from physically to everything-online activities after post Covid-19 occurred. This innovation was aimed for public and employee to encourage digital economy in the area of taxation administration. While this may be seem to be a simple innovation, many governments still depend on physical meeting and documenting for managing their tax administration. This innovation can cut out the costs, time,…