The Innovation Guide is an innovation lab for learning and doing within SALAR (the Swedish Association of Local Authorities and Regions) a national members and employers’ organisation for local government in Sweden. The mission is to support public organisations who want to strengthen their employees' innovation skills and create new and better public services based on user needs. Through our unique support model with coaches all around the country we build capacity within the public sector…
Innovation Tag: Process Facilitation and Co-design
This project presents the new approach in service delivery, through which we enabled deaf and hard of hearing persons to have an access to the most essential services, such as emergency call and civil registry services. Tireless engagement of deaf community in service design resulted in elaboration of user centered and People with Disabilities-tailored services, enabling beneficiaries to contact emergency services using a text-based or a video calling system and squire necessary civil documents…
In 2015, a constitutional reform on transparency allowed the INAI to propose a specific set of actions to adopt and institutionalize open government principles in Mexico. Thus, it designed a comprehensive strategy that mainly consisted of the implementation of provisions, methodologies and public policies to guide and articulate the design, implementation, and operation of open government in public institutions, the three levels of government and the three branches of government nationwide.
The Trinidad and Tobago Diamond Standard Certification Programme (TTDS) was launched in 2013 as the National Standard for excellence in public service delivery. The programme certifies government services that demonstrate strong commitment to meeting citizen needs.
A collaboration between government and community, Systemic Design eXchange (SDX) is an Edmonton-based community of practice for people interested in learning about systemic design as a methodology for addressing complex, real world issues. Together, we explore systems thinking, design thinking, and change lab approaches. With a bias towards learning by doing, SDX aims to be a watering hole where multiple sectors can come together, learn together, and act together.
The Asker Welfare Lab is a lab guided by the principle: "No decision about me, shall be taken without me."
Asker Welfare Lab is a concept for service delivery, solely centered on the citizen, in which all relevant municipal services, together with external partners of collaboration, invest together, aiming to raise the living standards, thereby bettering the quality of life of each individual and family in the program. All the services do still have one common factor - the citizen. Their…
FÉILTE (Festival of Education in Learning and Teaching Excellence) was developed because teachers are innovating and wish to share their learning. But teaching has been an isolated profession. Research indicates that we are not good at sharing learning across the public sector.
FÉILTE is a celebration of teaching and learning by teachers for teachers, students and parents. FÉILTE shares teaching so as to connect learning.