Innovation Tag: Process Improvement/Simplification

In the first interaction with government, citizens should be able to access in a satisfactory way services: in a cost-effective and reliable process, without facing bureaucratic delays or corruption. For this purpose, an innovative system has been developed to deliver citizenship and land ownership certificates to citizens, through an open platform.  

UK Export Finance (UKEF), the UK's export credit agency, developed a model to deliver its support that leverages the large retail-style operations of partner banks to provide access to a greater number of businesses. The model scales up UKEF’s capacity, uses resources more efficiently, removes duplication, reduces processing time, and streamlines processes, to promote increased business volumes.

The Brazilian Open Data Policy established processes and responsibilities so that the federal executive branch of government open data in a systematic, planned, sustainable and resilient manner, that can survive to a radical change in politics. Integration with access to information and ombudsman processes have also ensured that citizens have a formal channel to participate.

MTender system is a modern networking multi-platform eProcurement system that comprises a Central Database Unit and a number of networking commercial eProcurement platforms connected to the Central Database Unit. MTender was designed to ensure interoperability with existing and future e-Government services, national registers and to provide end-to-end online workflows for all public procurement methods.

Risk processes in the Australian Taxation Office (ATO) were inefficient, onerous and under scrutiny from a number of reviews. A revised Enterprise Risk Management Framework was released and supported by a simple risk methodology. The framework and methodology supports the ATO to achieve its strategic objectives, harness opportunities and better manage risk. The innovative approach moved risk to be part of the conversation and supports planning. The methodology ensures we harness opportunity, and…

Azerbaijan's Digital Trade HubIt is the first e-trade and e-commerce portal guaranteed by the government. The launch of Digital Trade Hub is a leading factor behind the country's 27% rise in non-oil exports, supporting local producers reaching external markets.    

Le LabZéro est un laboratoire d’innovation publique qui poursuit des objectifs “zéro”, comme “zéro personne à la rue”. Afficher une forte ambition permet de mobiliser les énergies et d’encourager la créativité. C’est un lieu tiers, piloté par l’État régional et animé par une équipe d’horizons différents, qui rassemble tous les acteurs concernés et volontaires pour trouver de nouvelles réponses aux questions de politiques publiques.

The General Data Protection Regulation (GDPR) requires that organisations carry outData Protection Impact Assessments (DPIA or PIA) prior to starting a likely risky processing operation. The PIA tool is a free and open source software tool, available as a standalone and “server” version. It helps organisations to conduct PIAs by guiding them through the process step-by-step, and thus to demonstrate compliance with the GDPR.

Tens of millions of Americans are eligible to clear their criminal record, but due to a complicated, costly, and time-consuming process, only a small fraction have been able to do so. Clear My Record makes automatic record clearance possible by using an open source algorithm to review records, determine eligibility, and produce clearance motions. It shifts the burden of record clearance off of individuals by enabling the government to clear all records at scale and reinvest in communities.

In May 2016, the Mayor of San Francisco launched the Safe and Clean Neighborhoods Promise. This was a new initiative to improve the quality of life in San Francisco with a coordinated approach to delivering City services better and faster. He issued an Executive Directive to Department Heads responsible for quality of life issues directing them to prioritize services so all residents have access to clean, safe, maintained public spaces and facilities. To ensure success, the mayor created the…