The GCF is the MMC’s response to the unmet needs of cities as they work to support migrants, refugees, & IDPs during COVID-19. By offering direct financial and technical support to cities in low & middle income countries, the GCF proves fiscal feasibility in places that are often disregarded by donors with low-risk tolerance. The vision is to create a model that can be scaled & replicated elsewhere to ensure that global responses to pressing challenges reflect & address realities on the…
Innovation Tag: Public Service Delivery
The Indonesian Government has initiated “I-Gateway” as Hub for ASEAN Trading Document, enabling electronic data exchange such as certificates of origin to ensure authenticity, reduce paper work and eliminates redundancy. I-Gateway connects both domestically among national agencies and internationally with other countries. It validates and reconciles documents efficiently, to ensure its security as well as business process simplification and harmonization, aiming to higher ease of doing…
The West Africa Health Informatics Team (WAHIT), based at the West African Health Organization (WAHO), is a team of software developers and health information system experts that provide on-demand technical assistance to countries while building local capacity. Originally founded in the wake of the Ebola outbreak as a proof of concept to test innovative models for building local health informatics capacity, WAHIT evolved into a foundational component of WAHO’s leadership in health in the…
Governments traditionally don’t share information and learnings and they are often slow to evolve. OneTeamGov is an innovative community that spans the globe, bringing together individuals who are committed to radically reforming government services and learning from each other. OneTeamGov are an entirely volunteer-run network of individuals who continue to share ideas, project learnings, new ways of working, and continue to push government to be better for all.
The Internet's potential to enable micro, small and medium-sized enterprises (MSMEs) to conduct international commercial transactions has yet to be fully realised. With an emphasis on computational approaches to trade policy design and delivery, SUBREI has launched a pilot programme to contribute to an open repository of rules in a digital form: an 'Internet of Rules' (IoR).
The IoR will expand access to cross-border transactions and improve use by people and machines alike.
The Governments of Estonia and Finland are exchanging data across borders in an X-Road Trust Federation. The countries had already developed and implemented their own national data exchange layers based on the X-Road technology. The two instances now communicate with each other in the first international interoperability ecosystem of its kind, facilitating the real-time availability of information on population and businesses in the face of increasing trans-border economic activity.
The KP Citizen’s Portal is a highly interactive mobile application aimed at serving information and services, disseminating information, engaging citizens, and dealing with public complaints in Khyber Pakhtunkhwa, Pakistan. The application effectively uses modern ICT-based and e-governance tools to help citizens get the latest information about essential citizen services. Furthermore, the system implements a closed-loop regarding complaint management, helping government to solve issues and…
Impact Canada is a whole-of-government effort that deploys outcomes-based policy and program approaches. It features a novel set of rules, processes, and supports to allow the Government of Canada to support innovative methods like challenges, pay-for-success funding, and behavioural insights, which previously faced significant barriers to adoption. Through these systems-level changes, the Government can now apply these approaches to produce better outcomes for citizens and create greater public
Indonesia has a wide and complex structure of government which provides different and interconnected types of public services. In this context, public participation in reporting complaints and dissatisfaction with public services delivery nationwide plays a significant role to ensure better quality of public service delivery.
SP4N-LAPOR! has been established to become a one-stop national complaint handling management system in public services.
‘Mobile Certified Mail Project’ for Public Sector provides an enhanced convenience to the public by enabling real-time visibility after an identity authentication of the recipient. By working with 60 administrations and public agencies involved in national taxes and social insurances, and platform companies that have 96% of South Korea’s population as members, this project contributes to promoting the public right to know and to strengthening social welfare benefits.