The UK government launched a new “youth hub” offer of employment services to young people affected by the disruption of the covid-19 pandemic. Through four days of workshops with key stakeholders, which included engaging young people, Impetus ran a theory of change process to enable one of the flagship hubs to co-design their new service to best serve young people. This is the first time that Impetus has applied its theory of change tools, and its impact focus to a government policy…
Innovation Tag: Public Service Delivery
Water networks are confronted with aging infrastructure, increased urban population, and climate change. The City of Greater Sudbury has collaborated with CANN Forecast to implement InteliPipes, an AI-based decision-support system that leverages various data sources to improve the overall reliability of its water network. With it the City can (a) understand better the network’s degradation over time, (b) tailor inspection plans and replacement programmes, and (c) optimise watermains…
The Unique Scholarship Portal (Portal Único de Becas “Beca tu Futuro”) is a web platform that aims to concentrate all scholarship opportunities in a single portal. In this way, it documents and manages everything from the publication of the call for applications to the awarding of scholarships. The portal benefits all the citizens of the Dominican Republic who wish to apply for a scholarship. Moreover, the portal serves as a management tool for the scholarships' evaluators and the…
Singapore's Government developed OpenAttestation, an open-source framework to support endorsement and verification of documents using the blockchain. With this, an easy and reliable way to issue and validate tamper-proof certificates is readily available to the Government as well as any adopters locally or internationally.
Emilia-Romagna’s Digital Agenda led a significant innovation process for public administration decision-making. The process resulted in a co-design phase with local administrations to structure and publish online the first geo-referenced regional Observatory on ultra-broadband connectivity in Italy. Multi-stakeholder participation made it possible to identify and highlight the various strengths and weaknesses of the tool, enabling its optimisation.
The Local Wealth Building Challenge Fund is designed to provide financial and non-financial support to develop new products and services to tackle challenges. One aspect of this Challenge Fund which is unusual is the focus on developing innovations that will be procured by the challenge holder, providing additional incentives and focus. Public and third sector organizations often have issues that can be solved not by getting new skills or more workers, but by being innovative. The Challenge…
The pandemic has caused a significant increase in amount of people living on the street, who often have no documents and makes access to justice difficult. Pop Rua Jud brought together justice organisms and other public agencies in the same place to prevent citizens from being referred from one public agency to another, without solving their problem. It was innovative in that it brought together almost 50 federal, state and municipal public institutions, as well as civil society organisations,…
The municipality of Florianópolis and TopMed have innovated health care with the creation of Hello Health Floripa (Alô Saúde Floripa). The service is designed to fulfil the principle of universality, guaranteeing access to healthcare for 100% of the population. Using digital channels (phone or app), it connects any citizen to a health professional, 24 hours a day, without need of travelling. The innovation also organises access to health, generates savings and balance for public health. The…
Citizens travelling on federal highways do not have fast and reliable internet access in the vicinity of the operational and administrative units of the Federal Highway Police. In many regions of Brazil, the 3G/4G internet signal is practically null, and the units of the Federal Highway Police are, in some cases, the only point with access to the world wide web. Through this project, the Government expanded free internet access for citizens in these areas by authentication via the gov.br…
Being a densely populated country with inadequate healthcare infrastructure, providing treatment to COVID patients and keeping them in the hospital while maintaining social distance to prevent rapid community level transmission proved to be a difficult task. Therefore, COVID-19 Telehealth Center was established to ensure healthcare for COVID positive patients from their home, just a call away.