Innovation Tag: Public Service Delivery

The São Paulo State Court of Auditors built a new analysis methodology, the School-Effect Indicator (IEE), which includes factors such as the socioeconomic status of students in the evaluation of school effectiveness. Through Artificial Intelligence (AI), it is calculated how much the school has contributed to the competence of its students, highlighting the principle of equity, recognizing the needs of each school group and working to reduce the impact of differences.

The "e-sosial" portal is Azerbaijan's first official Unified Social Register, created and managed by the Ministry of Labour and Social Protection of Population. This user-friendly online platform enables citizens to access comprehensive information about their social protection entitlements and benefits, allowing for continuous monitoring of their labor, employment, and social protection rights. It comprises all services of the Ministry in real-time and proactively renders services to users.

The techDetector is the first technology radar giving an overview of emerging technologies that have the potential to influence the area of sustainable development in the future. It lists future technologies from all sectors of sustainable development and assesses their potential impact on sustainability and gender equality. The techDetector helps inform, sensitize and support foresight processes, enabling better decision-making by providing sound information on technological developments.

The NSW Government has developed a whole of government spatial tool to improve planning and pre-development processes. The tool modernises the traditional approach to strategic planning, site assessment & land use evaluation and provides user friendly access to GIS capabilities where multiple agencies can work together on a project in NSW public sector. Through this, government agencies are enabled to make faster, better informed, more transparent and consistent decisions on NSW land.

The provision of European funding for economic recovery after the pandemic favored the provision of significant aid to citizens that needed to be managed quickly to ensure financial sustainability. Previously, this was done manually, which caused difficulties in resolving them in due time and form. For this reason, the aid robotization process was implemented to speed up the procedures, releasing administrative burdens and responding to citizens' requests in an agile and efficient way.

myDYPAlive is a communication channel via which DYPA employment counsellors offer consulting services to jobseekers and businesses via teleconference. It was developed in the midst of the pandemic in order to serve jobseekers and employers who could not visit the local PES services in person due to coronavirus restrictions. myDYPAlive offers interpretation in selected languages and sign language/lip reading.

The project is aimed to prevent the loss of the rights of refugee children in Türkiye due to language and translation difficulties in judicial processes. Children involved in judicial processes, translators, judges-prosecutors and other auxiliary judicial staff have benefited very much from the project. For the first time, the capacity of translators has been strengthened and the secondary trauma risks of children have been mimized.

The AJSC has developed a new model to measure the determinants of the ‘quality of life’ in Ajman, covering six key areas of public service. The Model comprises a comprehensive factor measurement framework embedded on a sophisticated web-based application, with inbuilt protocols for scientific data collection, project management, data visualization and reporting. It systematically measures gaps and impact of interventions, via targeted performance assessment of framework factors.

The reason for creation was to improve inspection models of external control, which were based mainly on legality and conformity. IEG-M index is an instrument for measuring public area effectiveness, as it analyses the inputs, resources and processes of the local administration, evaluating its policies and activities. There are many finalistic results indexes, but none of them deals with the evaluation of processes to analyse the application of public money that impacts local communities.

Plastics used in ships are occasionally dumped at ocean, or even if they are collected at ports, all of them are incinerated. YGPA crack down on plastic dumping at ocean and collect waste plastics from ships. And the plastics are processed into recycled polyester yarn. Since this yarn is made of ocean bound plastic, apparel makers rush to buy the yarn and make clothes with it. Through this project, we protect the environment and create added values and jobs in the process of recycling plastics.