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An additional 395 case studies are available in the case study archive.

We are searching for wicked problems and turning them into new spaces for innovation. It is a platform for all Estonian ministries, the public and the private sector, experts and entrepreneurs to join forces and build the future that we deserve. We are untapping new markets with a powerful but lean private-public collaboration.

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The project was inspired by the need to promote coding in Greek primary education. It fostered the exploration of the actual use of digital technologies in the Schools, the way new technologies could transform School classrooms into real labs and the level of impact in the improvement of the digital skills of teachers and pupils.

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The Internet is a great communication tool. People use it all the time both at work and for leisure, but what about interacting with the government? Even though most of the Portuguese public services are digital, its use was below expectations. The answer was the creation of a network of Citizen Spots, which are multiservice physical counters where a “specialized mediator” assists citizens accessing online public services and teaches them how to perform them autonomously thereafter.

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The 3D map of the Netherlands has been available from the Dutch Land Registry Office since 2014 on an open data basis. This map is intended as a basic file that institutions from across the public and private sector can use for their purposes, such as to link data to and run analyses. It can, for example, be used to assess and calculate how wind turbines affect the local environment in terms of noise, flows of air, and the shadows they cast, but also to assess their visual impact in the landscape.

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The Heating Assistance Rebate Program (HARP) helps over 42,000 low income Nova Scotians with the high cost of heating their homes in the winter. In 2016 Service Nova Scotia used an innovative approach to modernize HARP from a paper-based application to an online system to improve user experience and government processes. The modernization of this program was uniquely user-driven with significant user-testing leading the transition process and continuous user-testing for ongoing improvement.

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The Australian government is transforming employment services to improve how the system works for job seekers, employers and the community.

Transformational change requires genuine consultation to capture the diversity of views of stakeholders affected by changes, identifying pain points, testing ideas and laying the groundwork for sustainable policy reform.

A citizen centric approach helps to understand the real-world impact, leading to better outcomes and greater acceptance in the community.

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