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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The Australian Government - Dept of Finance sponsored a Proof of Concept (PoC) that looked at how Rules as Code (RaC) might be provided as a shared utility that can be used to deliver simpler, personalised digital user journeys for citizens. RaC is the process of taking legislation and regulations and turning them into machine-readable code. It provides many benefits to citizens and government, including greater reuse, less duplication, greater transparency and accessibility of rules.
Transformation Wagen - "Daring Transformations" is a learning programme co-developed with and for public servants in the field of Environmental Politics in Germany. Aiming at enhancing tools for public administration to renew itself, it creates capacities and methodologies to handle major societal challenges and foster a transformative mindset to actively shape the future and not just react to what is happening.
Ethical delivers is a home delivery platform founded in 2020 to address the needs raised by the Coronavirus pandemic as an alternative to extractive capitalist platforms. It provides basic goods and services while respecting workers' rights and environmental sustainability. Designed following cooperative principles through an urban codesign process, it has clear pillars: a fair rider salary, the use of vehicles that minimise environmental impact, and a more direct relationship with small…
Aviation is regulated in a vast set of laws and agreements, on an international and national level and is to be respected by aviators of all sizes; from big national airports, till little children playing with drones. All these different rules and moreover national differences lead to an incredibly complex system to implement. The Belgian Federal Public Service Mobility has developed a system that translates these legal requirements into a single online aircraft registration platform.
The number of traffic accidents resulting in human casualties have not shown any significant decrease in Estonia over the past ten years. While velocity is one of the factors to significantly increase the severity of the consequences, user-centric approaches also lead to the realisation that in Estonia speeding is a widely accepted social norm. An innovative approach was developed in order to test the effect of losing time, instead of money, as a potential measure to affect drivers’ behaviour.
The CXEC is a cohort program that brings together US Department of Agriculture (USDA) staff across America to learn about customer experience (CX) and develop new solutions to common CX issues faced by American farmers. In doing so, it creates a unique space for collaboration, knowledge-sharing, and the development of locally-informed solutions.
Hundreds of organizations want to create innovation laboratories but do not know how to do it. ILabthon is an event created to foster this creation with the support of the best specialists in the public sector. The event helped to create more than 130 laboratory projects across all regions in Brazil and 3 others countries in a single weekend, boosting the Brazilian public sector's innovation ecosystem.
IPJM offers a constructive tool for multi-disciplinary teams to work together in designing healthcare solutions, through mapping the physical and emotional journey of patients for both the current service and the proposed service reform. It supports groups in understanding and negotiating the conflicting requirements that can arise during transformational projects. This is achieved using journey mapping and user personas for graphically externalising key domain knowledge.
The civil war in Syria led to a massive influx of Syrian refugees to Turkey. In response to this influx, the Gaziantep Metropolitan Municipality (GMM) established Turkey's first Migration Management Directorate to lead the refugee response programme of the city. The GMM's migration policy has a humanitarian approach based on social justice and human rights. The GMM focuses on a conflict-sensitive approach to mitigate tension. The GMM's policies are based on ensuring the common welfare of…
Impact Canada is a whole-of-government effort that deploys outcomes-based policy and program approaches. It features a novel set of rules, processes, and supports to allow the Government of Canada to support innovative methods like challenges, pay-for-success funding, and behavioural insights, which previously faced significant barriers to adoption. Through these systems-level changes, the Government can now apply these approaches to produce better outcomes for citizens and create greater public