Innovation Tag: Communication

Innovative Complaint Management is changing an organizations understanding of complaints from looking at complaints as errors and faults to look at complaints as a potential for new solution to change the service of the municipality, and appreciatively receive complaints as a learning organization.

The multichannel and omnichannel virtual help center is a solution that remotely enables entrepreneurs to contact professional assistance in matters related to administrative procedures. The Help Center supports foreign users in English.

Decide Madrid is an online platform for public participation in decision-making, launched by the Madrid city council. The platform is designed for citizens to voice their concerns and participate through the development of proposals, votes for new local laws, debates, participatory budgeting and consultations.

The State Environmental Service of the Republic of Latvia has invented mobile application for reporting environmental violations. The purpose of this app is to increase awareness on environmental problems and make reporting much easier for society. Users can apply environmental complains using mobile application and keep tracking solution of the problem.

Asan Imza is the world’s fastest growing national digital identity in the form of Mobile-ID, which is secure, trusted and issued by the government of Azerbaijan. Based on PKI (a public key infrastructure) it is an irreplaceable tool empowering across all sectors, from public to private, including financial institutions and Mobile Network Operators, allowing to digitally verify your identity and create signatures equal to handwritten counterparts, regulated by law.

The Memeza Home Community Alarm is a cost-effective public alarm system designed for low-income communities, that leverages advanced communication technologies for rapid response to incidents. It aims to bridge the gap between communities vulnerable to crime, and the police services that serve them.

The Asker Welfare Lab is a lab guided by the principle:  "No decision about me, shall be taken without me." Asker Welfare Lab is a concept for service delivery, solely centered on the citizen, in which all relevant municipal services, together with external partners of collaboration, invest together, aiming to raise the living standards, thereby bettering the quality of life of each individual and family in the program. All the services do still have one common factor - the citizen. Their…

The reason for the development and launch of our e-solutions was to facilitate the collection of initiatives and proposals to eliminate administrative burdens and review their implementation in one place. Our innovation provides users with an on-line one-stop-shop solution, where they receive all information about activities in eliminating administrative burdens and preparing better legislation, and enables systematic collection, resolution and monitoring of implementation of proposals.

FÉILTE (Festival of Education in Learning and Teaching Excellence) was developed because teachers are innovating and wish to share their learning. But teaching has been an isolated profession. Research indicates that we are not good at sharing learning across the public sector. FÉILTE is a celebration of teaching and learning by teachers for teachers, students and parents. FÉILTE shares teaching so as to connect learning.

“Kanyashree Prakalpa” (Kanya means daughter, Shree means prosperity) is a unique end-to-end ICT driven Conditional Cash Transfer programme- aims at improving lives of millions of adolescent girls having poor socioeconomic background through Educational, Social, Financial & Digital Empowerment. It has so far changed lives of 4.2 mn adolescent Girls in 4 years.