Innovation Tag: Communication

The Finish Government established a network-based Competence Centre for Sustainable and Innovative Public Procurement (KEINO) in 2018. The Centre provides, free of charge, advisory services to public procurers, promotes the strategic importance of procurement competencies in public management, facilitates creation of buyers’ groups among procurers, and disseminates information and good practices. The network consists of five public organisations.

Madrid Móvil is Madrid City Council's commitment to bringing citizens closer to and facilitating their use of and access to municipal services and interaction with the Administration through an app. Madrid Móvil is a one-stop shop through which citizens can carry out all their administrative procedures, request services in sports centres, workshops and cultural activities, as well as communicate warnings and incidents related to city services. The application has achieved 1 million warnings…

With the aim of improving the experience and the quality of responses to requests, the Government of Buenos Aires unified its existing channels, working under the omnichannel criteria, and in February 2019, a responsive and helpful chatbot arrived on WhatsApp: Boti. The chatbot has achieved a record of 11 million conversations in January 2022 and a monthly average of 5 million. It has become a preferred channel for citizens in Buenos Aires when it comes to managing procedures, requests and…

The Information System for Monitoring the State Anti-Corruption Program (country's Integrity Program) was developed to effectively address the challenge of monitoring the Integrity Program. This innovative solution simplifies and streamlines the processes related to the Program's implementation, ultimately leading to more effective governance. Primarily, considering the OECD's Recommendations on Public Integrity, which highlight that traditional approaches relying on strict rules and law…

The Greek education system needs about 50,000 substitute teachers every year to staff schools. In order to begin teaching,  these teachers have to travel to their district education headquarters to sign their one year contract with the state. Through the Substitute Teachers Platform, the contract is signed digitally, avoiding unnecessary travelling and allowing for the necessary information systems of the public administration to be updated in an interoperable way. This innovation thus saves…

"Plaza Mayor" is an innovative multi-channel citizen participation project used by the public administration to collect citizens' proposals. Both face-to-face and digital media were used simultaneously to give a voice to the entire Asturian population. The data analysis methodology used allows for an immediate implementation of the results obtained, as well as the reuse of the information in the future.

CopiCola tackles the problem of knowledge loss in the public sector by investing in the registration of initiatives that can inspire civil servants, facilitate processes and reduce risks. The programme identifies, records and disseminates innovative practices with the potential to be adopted in different public management contexts. Knowledge is passed from civil servant to civil servant, facilitating the connection between actors and enhancing learning from the cases recorded.

The municipality of Florianópolis and TopMed have innovated health care with the creation of Hello Health Floripa (Alô Saúde Floripa). The service is designed to fulfil the principle of universality, guaranteeing access to healthcare for 100% of the population. Using digital channels (phone or app), it connects any citizen to a health professional, 24 hours a day, without need of travelling. The innovation also organises access to health, generates savings and balance for public health. The…

Lisbon City Council is one of the 10 largest public purchasers in Portugal. The relevance of public procurement in the municipal activity led to the development of an internal portal - the Collaborative Purchasing Portal - to bring together all those who work in this area. With this Portal, the Lisbon City Council intends to foster an environment of trust, knowledge and sharing, and to strengthen the mission of its workers and the ties that unite them in a digital environment.

The Buenos Aires City Government launched Climate Action, an open data platform that brings together energy efficiency, sustainability and waste management policies to combat climate change in the city. The platform is based on transparency, co-creation, collaboration, citizen participation, accountability and innovation. BA Climate Action was co-created with civil society organizations, environmental experts and citizens.