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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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A collaboration between government and community, Systemic Design eXchange (SDX) is an Edmonton-based community of practice for people interested in learning about systemic design as a methodology for addressing complex, real world issues. Together, we explore systems thinking, design thinking, and change lab approaches. With a bias towards learning by doing, SDX aims to be a watering hole where multiple sectors can come together, learn together, and act together.
The Personal Micro Credit (PMC) initiative aims to move people who cannot access mainstream credit away from high cost moneylenders, by providing an alternative, legitimate, low cost personal loan scheme, delivered through the nationwide network of credit unions. Innovation stems from a multi stakeholder approach (government, agencies, regulatory and the social economy). PMC offers a path to those excluded from affordable credit to ‘graduate’ to having access to mainstream financial…
The Digital Mobile Key is the Portuguese mobile eID solution, for secure authentication in public & private websites. Instead of relying on different usernames/passwords for each entity, or using their eID Card, citizens now use the Digital Mobile Key, made of a single 4 digits PIN + an OTP(by SMS, email or messaging platform), or a push notification (Digital Mobile Key app) In addition to authentication, Digital Mobile Key also allows digital signatures, both in a personal or a professional…
Asan Imza is the world’s fastest growing national digital identity in the form of Mobile-ID, which is secure, trusted and issued by the government of Azerbaijan. Based on PKI (a public key infrastructure) it is an irreplaceable tool empowering across all sectors, from public to private, including financial institutions and Mobile Network Operators, allowing to digitally verify your identity and create signatures equal to handwritten counterparts, regulated by law.
The Regione Emilia-Romagna has, since 2014, developed a pilot strategy to promote and coordinate the use of social media by local police departments. Keeping in touch with citizens is the core business of every local police, but today, traditional communication tools and skills are not enough to respond to citizens' needs and demands. As such, we established a network of people inside local police departments to share expertise in the area of social media.
The Michigan Economic Development Corp (MEDC) teamed up with private partner Patronicity to launch a first of its kind crowd-granting program to help create vibrant communities throughout Michigan. The program revolutionizes the granting process, in part, by making the community the final review committee. If the project garners enough community support through crowdfunding, it will receive a matching grant. With crowdfunding success rates across the industry at around 5-10% for projects…
The establishment of the Civil Service Management Board (CSMB) was a pivotal step in setting the future direction of strategic leadership in the Irish civil service. The CSMB enabled all Secretaries General/Heads of Offices, for the first time, to meet collectively to have strategic discussions on issues affecting all Government Departments and Offices. The CSMB implements the Civil Service Renewal Plan (CSRP), which seeks to tackle the biggest challenges facing the Irish civil service.
The service concept is based on findings in two previous studies in the field of social housing conducted in Sarpsborg: The findings showed that our municipal services were fragmented and complex. But, they also showed that the number of homeless in Sarpsborg was lower than the average on a regional and national scale. Housing conditions are of importance for people’s lives, health development. We decided to do more of what we did well, and improve it. This brought about the project Way Home.