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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The Model Hospital allows trusts across the NHS in England to benchmark their productivity and identify areas to improve across the range of services they delive. For the first time, it provides data on productivity, performance and quality in the same place, highlighting opportunities to improve productivity and reduce variation. The Model Hospital leverages the power of benchmarking to provide concise, insightful, actionable strategic information to support trusts to improve care for patients.
Social innovations offer many new solutions to today’s challenges. Yet, they encounter difficulties in becoming known. Social innovation Crossroad offers a precise vision of social innovations in France. To do so, a search engine gives access to 5000 projects already capitalized by 50 actors. Financers, coaches, academics and projects holders now get reliable information, automatically up-to-date and enter a new community. Small as well as big projects are highlighted the same way.
The pilot project “Big Data Analysis for HR efficiency improvement” has been established as part of the strategy supporting data-driven public administration in Slovenia. It ran within the Ministry of Public Administration in collaboration with the company EMC Dell to learn how big data tool could improve the efficiency of HR data.
GOV.UK Verify enables people to create a ‘digital identity’ that can be trusted by any public or private sector organization. The UK government standards to which Verify operates are recognized by EU and North American governments enabling international interoperability. Catalyzed by demand from digital public services, from Nov 2017 Verify will be usable by private sector services.
This project uses text analytics to help the UK civil service derive value and manage risk from high volumes of unstructured digital information that has accumulated over the decades. We are also exploring the potential of technology to support real-time categorization and connect staff working on similar challenges across organizations to improve productivity and outcomes.
The Maritime Arrivals Reporting System (MARS) is the first fully online system for ensuring vessels meet regulations relating to the risk of pests and diseases. MARS is widely embraced by the international shipping industry. Major benefits are clarity of Australia’s biosecurity regulations, transparency of penalties for noncompliance and an efficient clearance process for each vessel.
The CRA undertook an ethnographic project focused on the tax filing experiences of the homeless and housing insecure. Researchers worked directly with persons from these populations to gain insight into barriers to accessing tax benefits. The project will improve services to vulnerable Canadians to enhance their standard of living, and underscores the value of innovative qualitative research.