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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Governments are facing increasingly complex problems and do not have a repeatable approach for creating solutions that meet citizens needs. Lightning Lab GovTech is a three month government accelerator programme that takes government teams through a six stage innovation process of problem discovery, solution co-design, market validation and technology integration. Through LLGovTech, government departments can create more innovative, efficient and effective solutions to better serve citizens.
“Azerishiq” OJSC has created an innovative and enhanced e-service for providing electricity of up to 150 kilowatts to the existing or under-construction buildings of entrepreneurs.  As a result of these reforms, entrepreneurs will be able to apply for an electricity connection through the One Window system online by visiting https://www.e-gov.az/en/login/?return=/az/services/readwidenew/3774/ website and the entrepreneur’s business will be provided with electricity within 20 days.
This air quality monitoring network in Helsinki region provides information from locations of fixed monitoring stations but the network consists currently of only few monitoring locations. The project aims to produce comprehensive hyper-local air quality monitoring network including crowdsourcing portable monitors that gives citizens air quality information of the exposure to air pollution in places where they live and they travel in the city. The main beneficiaries are therefore the citizens of…
The Digital Court File is an everyday tool for judges, court staff, lawyers and parties to a proceeding that will replace the paper-based court file entirely. It links hundreds of pages of court files into a single view, and all participants in the proceedings can access the documents electronically. The Digital File can also be used as a tool to make cross-references, add notes and comments, search by keyword, filter documents and export them to your computer.
The City of Austin has launched a shared approach to user-centered design, iterative technology development, and collaborative policymaking through its Office of Design & Delivery, which has grown to include over 25 experts in service design, interaction design, content strategy, web development, and agile product management. Through cross-disciplinary teams spanning design, technology, and policy, their teams have improved outcomes in public safety, public health, and digital transformation.
While tens of thousands of refugees are permanently resettled to host countries every year, governments lack the capacity to know which communities to place which refugees. Annie™ MOORE, used by the resettlement agency HIAS, deploys advanced analytics to recommend communities that are most likely to maximize refugees’ odds of being employed. Annie™ boosts employment chances by at least 30% over manual placement and ensures that the needs of refugees and community capacities are both…
Estonian Government has launched an action plan for life event service design. The target is to have by the end of 2020 seven life event services designed and live. One of the first of these life event services is having a child service that has the first part of it, proactive offering of the family benefits is live since October 2019. It means that once the birth of a child is registered and given a name, an email is sent to the parents to receive family benefits.
The Estonian state offers families all different types of family benefits that new parents had to apply for. We found that such an important benefit should not be claimed like that. We built an IT system that allows us to offer benefits to families in a proactive way. Ou innovation is as simple as that - "congratulations on having a baby, here are your benefits!" Because the baby requires attention, love and of corse time, why waste it on communicating with the state.
Parents Gateway is a one-stop, centrally coordinated app streamlining engagement between parents and schools, capable of direct mass communication of time-sensitive messages of high level of importance to all parents nationwide. With curriculum time saved, teachers previously burdened with onerous administrative work are free to focus on core teaching and to better meet students’ needs. Parents stressed by disparate admin processes for children in different schools can now manage all in one…
10x is a stage-gated internal investment program for the United States government, modeled on modern venture capital practices, that funds the exploration and development of new product ideas, sourced from civil servants, to significantly improve how the government uses technology to serve the public good.