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This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Civil Society Organisations and Ministries of Finances from the PALOP-TL countries (Angola, Cabo Verde, Guinea Bissau, Mozambique, São Tomé e Príncipe, Timor-Leste) developed the 1st ever transnational digital network for citizens’ fiscal literacy and participation in budget cycles. The Digital Platform uses data transparency tools with pictographic representation to simplify complex budgetary documents for the wider public, increasing transparency and accountability in public finance…
Lisbon City Council is one of the 10 largest public purchasers in Portugal. The relevance of public procurement in the municipal activity led to the development of an internal portal - the Collaborative Purchasing Portal - to bring together all those who work in this area. With this Portal, the Lisbon City Council intends to foster an environment of trust, knowledge and sharing, and to strengthen the mission of its workers and the ties that unite them in a digital environment.
Lisbon Municipality aims for more innovation and sustainability in Public Procurement. Urgency and specifications' complexity are excuses for not considering sustainability in tenders and barriers to attracting innovative SMEs and startups. The innovative approach involved users designing and developing the Procurement Planning Platform, using a rapid development tool, cloud-based, and agile methods, which selects and supports a project-led approach for deploying new procurement strategies.
The portal is a platform for employers who do business in agriculture, forestry, and fisheries sectors to electronically register their seasonal workers. It is directly linked to the services of the Tax Administration which enables automated generation of tax calculations which are then electronically forwarded to the employer. Seasonal workers can be registered through a mobile phone application which represents the first-ever mobile phone application of any Serbian Government Agency.
Within the implementation of the National Recovery and Resilience Plan (NRRP). the Italian government has introduced a national “Gender Equality Certification System” that aims at guiding and incentivizing companies to adopt policies aiming at reducing the gender gap in all the most critical areas, such as opportunities for growth in the company, equal pay for equal work and maternity protection, and also supporting a paradigm shift developing from the business world.
Women workforce participation is a key enabler of social development and economic growth. In developing countries, female labour workforce participation has continued to be sub-optimal due lack of avenues to support women’s mobility. Pink Passes along with universal deployment of bus marshals and ICT features provide free travel to women in a safer environment in public buses of Delhi to encourage their mobility. It increases women’s window of opportunity to become part of labour workforce.
PAZOS is an innovative alternative to dealing with the historically high juvenile homicide rate by using public force. It was developed because the city of Palmira was among the most dangerous cities in Colombia and the world; today we have the lowest homicide rate in the city's history. We attribute this achievement to an articulated and focused intervention, oriented to the dual functionality of targeting public spending and generating opportunities through policymaking.
Bogotá-Colombia is a city co-administered by 20 local mayor's offices. In the past, it was on the Mayor's power to allocate resources without necessarily go through public or community consultations, which is why several city infrastructures emerged without responding to specific needs nor recognizing the diversity in the population. With the Civic Laboratories of participatory budgeting, the community began to engage on where to decide where to invest their local budgets.
The Foundation Certificate in AI project seeks to make Ireland a world-leader in the ethical application of Artificial Intelligence across the Irish civil and public services by 2030 and is in line with the digital ambition, which the government of Ireland set itself. The project aims to upskill/reskill Irish Civil & Public Servants, identify a pipeline of potential AI projects that can improve service delivery, deliver value for money and is aligned National Strategy in AI & Innovation.
Customer-oriented public services direct the authorities to look at citizens from their own responsibilities without taking into account a citizen’s overall life situation. A human-centric and life event -based operating model supported with the life-event service ecosystem technology enables the authorities to produce value directly in people's life events through the cooperation of other service providers in a timely and proactive manner.