Innovation Tag: Process Facilitation and Co-design

Lisbon Municipality aims for more innovation and sustainability in Public Procurement. Urgency and specifications' complexity are excuses for not considering sustainability in tenders and barriers to attracting innovative SMEs and startups. The innovative approach involved users designing and developing the Procurement Planning Platform, using a rapid development tool, cloud-based, and agile methods, which selects and supports a project-led approach for deploying new procurement strategies.

Nova Scotia has 21 Community Transportation Operators serving mainly vulnerable populations in rural areas. The CTOs were unable to feasibly procure a common dispatch and scheduling solution that met their needs, leaving them with inefficiencies and inability to meet growing needs. The Outpost for Public Sector Innovation designed a new approach to co-designing and procuring solutions to complex challenges. Together with stakeholders, partners and vendors, two viable solutions were developed.

Satellites collect images that can be used to identify deformations of infrastructure at millimetre level with InSAR analysis. This project investigates the use of InSAR in the monitoring of deformations of bridges. Can InSAR be of added value for a structural health assessment of bridges which, with aging assets over the largest part of Europe, becomes more and more critical? Nowadays the monitoring of bridges is very labour intensive and often not without danger. InSAR may reduce this.

Over 3 million citizens annually visited government offices in Delhi for various transport services. To reduce interference of middleman, application pendency and physical exposure in view of ongoing Covid-19 pandemic, faceless services have been launched to offer transport services to citizens at the comfort of their home. Using AI, e-sign, biometric-based authentication and institutional restructuring, faceless services provide hassle-free contactless services to citizens.

New Zealand wants our small businesses to be the most digitally enabled in the world. Digital Boost helps owners and employees to build confidence and skills to digitally transform their businesses. Cynefin complexity theory, agile programme development, and public-private partnerships are used to deliver easily accessible learning and services. This includes bespoke playlists of video content, online diagnostic tools, peer-learning support and free or discounted digital equipment or services.…

A proof of concept has been created to incorporate design techniques in many elements of a PoD's life cycle, planning for future demands and overcoming existing hurdles. The proposed strategy prioritizes the needs of persons with disabilities and helps them acquire the resources and services they need. It also helps families gain confidence in caring for a disabled kid. This helps POD engage, lead, create, and sustain life.

GovTech Edu works with the Indonesia MoECRT to build a technology ecosystem to create an irreversible transformation for Indonesia’s education system. It includes tech platforms made available for teachers, school principals, university students & practitioners, through products like Teacher SuperApp, Education Scorecard & University Internship Matchmaking Platform. With these, the transformation to improve student learning outcomes becomes more inclusive, data driven & impact-enabling at…

The Ukraine war established a commitment to work across sectors to improve digital services to refugees. Focus on end user needs and an unbureaucratic organizational model have produced tangible results such as: Better update of address information in national register Electronic identification - access to digital services Twelve agencies worked with obstacles and bottlenecks in the refugee's user journey, with the objective of good transitions between services.

Officina is a lab for innovation in the public sector whose main objective is to catalyse the energy of young talents by offering them a transformative training programme. Officina was developed to address a triple urgency: future decision makers not perceiving the public sector as an attractive workplace; the public sector having high average age workforce and lack of innovative approaches; society at large needing a more modern and appealing public sector in this key historical moment.

MedeINN arose from the need to innovate in the government sector, in a city that had been developing its innovation capabilities in all other sectors. For this reason, and under Innovative State premise, we seek to connect the Mayor's Office of Medellín´s challenges with entrepreneurs and researchers capacities. This has been achieved after a redesign of a Public Procurement for Innovation methodology, which enables Open Innovation in the government sector.